Password resets and account creation is currently disabled - Incident details - Mila Care Squad - Status

Password resets and account creation is currently disabled

Resolved

Partial outage

Started over 3 years agoMay 19, 2023Lasted 22 hours 26 minutesMay 19, 202310:41 PMMay 20, 20239:07 PMUTC

Affected

🔑Account Creation & Login

Updates

Resolved
May 20, 2023 at 9:07 PMUTC
Resolved
May 20, 2023 at 9:07 PMUTC
Hi everyone 👋 Thanks again for your patience.

We have completed the account sync and sent out the Activation emails for everyone affected.

We apologize for the inconvenience and wish you a well weekend.
Monitoring
May 20, 2023 at 7:19 PMUTC
Monitoring
May 20, 2023 at 7:19 PMUTC
Hi everyone, Jeremy here from the Mila Care Squad. Our team deployed the resolution at 07:00 (am) PDT this morning to resolve an issue that prevented new accounts from being able to verify their account, and also existing accounts from resetting their passwords.

We are working through the backlog of customers who were impacted to sync and send-out the latest email to set a password (for new accounts) or reset their password for existing accounts who initiated a reset.
Identified
May 19, 2023 at 10:41 PMUTC
Identified
May 19, 2023 at 10:41 PMUTC
The team is currently working on an active bug that is preventing password resets and account creation. This should be resolved shortly and thank you for your patience in the interim.

If you currently need to reset your password or create an account, please complete the form here.