Mila Care Squad - We have identified an issue thats causing latency in paring and telemetry data – Incident details

All systems operational

We have identified an issue thats causing latency in paring and telemetry data

Resolved
Degraded performance
Started about 4 years agoLasted about 5 hours

Affected

🤝Device Pairing

Degraded performance from 6:49 PM to 12:00 AM

🏠Indoor AQI Services

Degraded performance from 6:49 PM to 12:00 AM

Updates
  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    We are continuing to work on a fix for this incident. Its causing some newly paired Milas to not show up as online for 5-10mins, even they they are successfully connected, as well as latency with the indoor and outdoor telemetry data. We have identified the issue and are working on a solution. Stay tuned.