Mila Care Squad - Notice history

😷Outdoor AQI Services experiencing partial outage

🧠Automagic Modes - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 99.75%May · 100.0%

Previous page

Next page

Mar 2023
Apr 2023
May 2023

😷Outdoor AQI Services - Partial outage

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

Previous page

Next page

Mar 2023
Apr 2023
May 2023

🔑Account Creation & Login - Operational

100% - uptime
Mar 2023 · 99.99%Apr · 100.0%May · 99.09%

Previous page

Next page

Mar 2023
Apr 2023
May 2023

🤝Device Pairing - Operational

100% - uptime
Mar 2023 · 99.99%Apr · 99.75%May · 100.0%

Previous page

Next page

Mar 2023
Apr 2023
May 2023

📡Device Connection - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 99.75%May · 100.0%

Previous page

Next page

Mar 2023
Apr 2023
May 2023

🏠Indoor AQI Services - Operational

100% - uptime
Mar 2023 · 99.99%Apr · 99.75%May · 100.0%

Previous page

Next page

Mar 2023
Apr 2023
May 2023

Notice history

May 2023

Password resets and account creation is currently disabled
  • Resolved
    Resolved

    Hi everyone 👋 Thanks again for your patience.

    We have completed the account sync and sent out the Activation emails for everyone affected.

    We apologize for the inconvenience and wish you a well weekend.

  • Monitoring
    Monitoring

    Hi everyone, Jeremy here from the Mila Care Squad. Our team deployed the resolution at 07:00 (am) PDT this morning to resolve an issue that prevented new accounts from being able to verify their account, and also existing accounts from resetting their passwords.

    We are working through the backlog of customers who were impacted to sync and send-out the latest email to set a password (for new accounts) or reset their password for existing accounts who initiated a reset.

  • Identified
    Identified

    The team is currently working on an active bug that is preventing password resets and account creation. This should be resolved shortly and thank you for your patience in the interim.

    If you currently need to reset your password or create an account, please complete the form here.

Backend Maintenance Scheduled for 8pm (20:00) PDT
  • Completed
    May 19, 2023 at 12:19 PM
    Completed
    May 19, 2023 at 12:19 PM

    Hi all 👋 Jeremy here from the CareSquad. The infrastructure transition is now complete, your appliances and mobile applications should be reconnecting.

    Thank you all for your patience!

  • Update
    May 19, 2023 at 9:16 AM
    In progress
    May 19, 2023 at 9:16 AM

    Hi everyone 👋 The maintenance window has been extended in order to complete the infrastructure transition.

    We should be wrapping up within the next hour or so, and will provide an update as soon as we're ready.

    Thank you for your patience and understanding.

    Best,
    Jeremy

  • In progress
    May 19, 2023 at 3:00 AM
    In progress
    May 19, 2023 at 3:00 AM

    Maintenance is now in progress

  • Planned
    May 19, 2023 at 3:00 AM
    Planned
    May 19, 2023 at 3:00 AM

    Hi all 👋 Jeremy here from the Mila Cares Squad — late tonight we've planned maintenance beginning from 20:00 PT, which we expect will last for 6 hours.

    During this time, communications between your Milas and the Mothership may be intermittent. The mobile applications may perform slowly, and some screens may not load at all during this downtime.
    Service will resume automatically after maintenance is completed.

    Thank you for your patience and understanding as we transition to new and improved infrastructure.

    Take care and breathe easy!

Apr 2023

Users may experience a loss in device connectivity
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident.

Backend maintenance scheduled for 02:00 (am) PT tomorrow
  • Completed
    April 07, 2023 at 3:36 PM
    Completed
    April 07, 2023 at 3:36 PM

    Maintenance has completed successfully.

  • In progress
    April 07, 2023 at 9:00 AM
    In progress
    April 07, 2023 at 9:00 AM

    Maintenance is now in progress

  • Planned
    April 07, 2023 at 9:00 AM
    Planned
    April 07, 2023 at 9:00 AM

    Hi all 👋 Jeremy here from the Mila Cares Squad — early tomorrow we've planned maintenance beginning from 02:00 PT, which we expect will last for 4 hours.

    During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete.

    Thank you for your patience and understanding as we prepare these improved updates to our backend infrastructure.

    Take care and breathe easy!

We are investigating above-average load on our servers
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have implemented changes and are currently monitoring the results.

  • Investigating
    Investigating

    Our team has noticed above-average load against our services and we are investigating.

Mar 2023

Backend maintenance scheduled for tomorrow at 02:00 (am) PT
  • Completed
    March 31, 2023 at 1:00 PM
    Completed
    March 31, 2023 at 1:00 PM

    Maintenance has completed successfully

  • In progress
    March 31, 2023 at 9:00 AM
    In progress
    March 31, 2023 at 9:00 AM

    Maintenance is now in progress

  • Planned
    March 31, 2023 at 9:00 AM
    Planned
    March 31, 2023 at 9:00 AM

    Hi all 👋 Jeremy here from the Mila Cares Squad — early tomorrow we've planned maintenance beginning from 02:00 PT, which we expect will last for 4 hours.

    During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete.

    Thank you for your patience and understanding as we prepare these improved updates to our backend infrastructure.

    Take care and breathe easy!

Users may experience loss in device & app connectivity
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Backend maintenance scheduled for tonight beginning from 20:00 PT
  • Completed
    March 24, 2023 at 6:59 AM
    Completed
    March 24, 2023 at 6:59 AM

    Maintenance has completed successfully

  • In progress
    March 24, 2023 at 2:59 AM
    In progress
    March 24, 2023 at 2:59 AM

    Maintenance is now in progress

  • Planned
    March 24, 2023 at 2:59 AM
    Planned
    March 24, 2023 at 2:59 AM

    Hi all 👋 Jeremy here from the Mila Cares Squad — late tonight we've planned maintenance beginning from 20:00 PT, which we expect will last for 4 hours.

    During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete.

    Thank you for your patience and understanding as we prepare these improved updates to our backend infrastructure.

    Take care and breathe easy!

Backend maintenance tonight could result in intermittent connections beginning from 20:00 PT
  • Completed
    March 17, 2023 at 6:54 AM
    Completed
    March 17, 2023 at 6:54 AM

    Maintenance has completed successfully.

  • Update
    March 17, 2023 at 2:59 AM
    In progress
    March 17, 2023 at 2:59 AM

    Maintenance is now in progress

  • In progress
    March 17, 2023 at 2:59 AM
    In progress
    March 17, 2023 at 2:59 AM

    Maintenance is now in progress

Backend updates tomorrow could result in device disconnections beginning from 04:30 PT
  • Completed
    March 14, 2023 at 1:30 PM
    Completed
    March 14, 2023 at 1:30 PM

    Maintenance has completed successfully

  • In progress
    March 14, 2023 at 11:30 AM
    In progress
    March 14, 2023 at 11:30 AM

    Maintenance is now in progress

  • Planned
    March 14, 2023 at 11:30 AM
    Planned
    March 14, 2023 at 11:30 AM

    Hi all 👋 Jeremy here from the Mila Cares Squad — early tomorrow morning we've planned maintenance beginning from 04:30 PT, which we expect will last for two hours.

    During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete.

    Thank you for your patience and understanding as we prepare these improved updates to our backend infrastructure.

    Take care and breathe easy!

Mar 2023 to May 2023

Next