Duration: 2 hours and 10 minutes

Affected Components: 😷Outdoor AQI Services

Dec 23, 23:10:00 GMT+0
Resolved - This incident has been resolved..

Dec 23, 21:00:00 GMT+0
Identified - We have identified an issue affecting our Outdoor AQI (OAQI) services and are working on a fix for this incident..

Dec 23, 22:08:29 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 13 hours

Affected Components: 😷Outdoor AQI Services

Nov 6, 18:44:20 GMT+0
Investigating - We are currently investigating an issue related to the Outdoor AQI information missing from the appliance display. You may still view the Outdoor AQI in your mobile apps and your Mila will continue working hard to clean your air..

Nov 7, 07:44:00 GMT+0
Resolved - This incident has been resolved..

Duration: 15 hours and 8 minutes

Affected Components: 😷Outdoor AQI Services, 🔑Account Creation & Login , 🤝Device Pairing, 📡Device Connection, 🏠Indoor AQI Services

Oct 23, 22:35:04 GMT+0
Identified - We are continuing to take steps to mitigate this incident.

Oct 24, 06:50:21 GMT+0
Resolved - This incident has been resolved..

Oct 23, 15:42:47 GMT+0
Identified - We have identified an issue that is degrading Mila's app services and are working on a fix..

Duration: 2 hours and 38 minutes

Affected Components: 🏠Indoor AQI Services

Oct 21, 13:39:47 GMT+0
Investigating - We are currently investigating this incident..

Oct 21, 15:57:44 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 21, 16:18:00 GMT+0
Resolved - This incident has been resolved..

Duration: 13 hours and 25 minutes

Affected Components: 🔑Account Creation & Login , 🤝Device Pairing, 📡Device Connection, 🏠Indoor AQI Services

Oct 20, 07:30:00 GMT+0
Identified - Our services have been impacted by a global outage with our web services host - more information can be found at: <https://health.aws.amazon.com/health/status>.

Oct 20, 13:00:33 GMT+0
Monitoring - Services are beginning coming back online and we are continuing to monitor the situation..

Oct 20, 20:55:00 GMT+0
Resolved - The incident has been resolved..

Duration: 11 hours and 22 minutes

Affected Components: 📡Device Connection, 😷Outdoor AQI Services

Mar 1, 14:00:00 GMT+0
Resolved - This incident has been resolved..

Mar 1, 02:37:45 GMT+0
Investigating - We're currently investigating intermittent app activity affecting some users. If your Milas have been affected, please try restarting to reconnect. You can always control and monitor your Milas using the on-unit display. .

Mar 1, 10:48:42 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 2 hours and 37 minutes

Affected Components: 😷Outdoor AQI Services

Oct 4, 15:46:13 GMT+0
Identified - We've identified an issue with Outdoor AQI services that is preventing the OAQI from rendering in your mobile apps..

Oct 4, 16:43:59 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 4, 18:23:32 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: 📡Device Connection, 😷Outdoor AQI Services, 🔑Account Creation & Login , 🏠Indoor AQI Services, 🤝Device Pairing

Sep 25, 18:58:08 GMT+0
Investigating - We are currently investigating this incident..

Sep 25, 19:41:56 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 25, 19:58:04 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 25 minutes

Affected Components: 📡Device Connection, 🔑Account Creation & Login , 🧠Automagic Modes, 🤝Device Pairing

Aug 19, 03:18:23 GMT+0
Resolved - This incident has been resolved..

Aug 19, 00:53:06 GMT+0
Investigating - We're currently investigating an outage that may impact your ability to login and adjust your in-app settings. You can still control your Mila using the display..

Aug 19, 03:14:02 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 2 hours

Affected Components: 📡Device Connection

Jul 31, 09:01:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 31, 07:01:01 GMT+0
Identified - Maintenance is now in progress.

Jul 31, 07:01:00 GMT+0
Identified - A heads up that there will be a scheduled maintenance happening **Wednesday, July 31st from 12:01 AM - 02:00 AM PT** as we make updates to our infrastructure. This will help pave the way for an exciting new product, the Mila Air Mini. During this time, your Milas may appear offline in the app and you may lose outdoor air quality information on your unit display. Once maintenance is complete, your Milas will automatically sync with your app. In the meantime, your Milas will continue to operate as usual. If you need to adjust any settings, you can still use the on-screen buttons to toggle between Automagic Mode and Manual Mode, or to change the fan speed directly on your Mila. If you have any questions, please reach out to the Care Squad at support@milacares.com..

Duration: 1 hour and 36 minutes

Affected Components: 😷Outdoor AQI Services

Jul 16, 18:06:56 GMT+0
Resolved - This incident has been resolved..

Jul 16, 16:31:07 GMT+0
Investigating - We are currently investigating this incident..

Jul 16, 17:14:03 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 2 hours

Affected Components: 📡Device Connection, 🔑Account Creation & Login , 🤝Device Pairing

May 29, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 29, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

May 29, 04:00:00 GMT+0
Identified - A heads up that there will be a scheduled maintenance happening this coming **Tuesday, May 28 from 9 p.m. - 11 p.m. PT** as we make some upgrades to our infrastructure. This will help pave the way for some exciting new updates we have coming your way as well as to improve overall stability. During this time, your Milas will appear offline in the app, but your Milas will continue to track your home’s overall health in the background. Once maintenance is complete, your Milas will automatically sync with your app. In the meantime, your Milas will continue to operate as usual. If you need to adjust any settings, you can still use the on-screen buttons to toggle between Automagic Mode and Manual Mode, or to change the fan speed directly on your Mila. If you have any questions, please reach out to the Care Squad at support@milacares.com..

Duration: 1 day and 21 hours

Affected Components: 🔑Account Creation & Login

Apr 5, 19:15:00 GMT+0
Resolved - This incident has been resolved..

Apr 5, 18:30:00 GMT+0
Identified - We identified an issue that resulted in customers being unable to authenticate or access data from their mobile apps..

Duration: 55 minutes

Affected Components: 🏠Indoor AQI Services

Feb 8, 17:55:19 GMT+0
Resolved - This incident has been resolved..

Feb 8, 17:17:01 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 8, 17:00:13 GMT+0
Investigating - We are currently investigating this incident..

Duration: 30 minutes

Affected Components: 🔑Account Creation & Login , 🏠Indoor AQI Services

Jan 26, 16:03:28 GMT+0
Investigating - We are currently investigating this incident..

Jan 26, 16:06:02 GMT+0
Identified - We have resolved the issues with app logins and are investigating degraded performance on data loading..

Jan 26, 16:33:00 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 20 minutes

Affected Components: 📡Device Connection, 😷Outdoor AQI Services, 🔑Account Creation & Login , 🏠Indoor AQI Services, 🤝Device Pairing

Jan 19, 09:58:26 GMT+0
Identified - Hi all, maintenance is still in progress and will be extended for another hour. Thank you for your patience..

Jan 19, 09:00:00 GMT+0
Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — early tomorrow, Friday Jan. 19th, we've planned maintenance beginning from 01:00 PST (1AM), which we expect will last for up to 1 hour. During this time, communications between your mobile apps for iOS, Android, and Smart Home devices will be intermittent or unavailable. You may have difficulties logging in or accessing data remotely while we upgrade our services. Service will resume automatically after maintenance is complete. Appliances may appear offline / disconnected during maintenance. Thank you for your patience and understanding as we complete routine server upgrades for stability and security. Take care and breathe easy!.

Jan 19, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 19, 11:00:08 GMT+0
Identified - Hi everyone, we're continuing to work through issues in the final phases of deployment. We've extended our maintenance further while we wrap-up issues with the final deployment & reconnection of your Milas..

Jan 19, 11:19:39 GMT+0
Completed - Maintenance has been completed successfully and all services are back online. Breathe easy, and have a great weekend!.

Duration: 3 hours

Affected Components: 😷Outdoor AQI Services, 🔑Account Creation & Login , 🏠Indoor AQI Services

Dec 28, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 28, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 28, 05:00:00 GMT+0
Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — late tonight, Wednesday Dec. 27th, we've planned maintenance beginning from 21:00 PDT (9pm), which we expect will last for up to 3 hours. During this time, communications between your mobile apps for iOS, Android, and Smart Home devices will be intermittent or unavailable. You may have difficulties logging in or accessing data remotely while we upgrade our services. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we complete routine server upgrades for stability and security. Take care and breathe easy!.

Duration: 1 hour and 13 minutes

Affected Components: 📡Device Connection, 🏠Indoor AQI Services, 🤝Device Pairing

Nov 25, 05:25:49 GMT+0
Identified - Maintenance is in progress..

Nov 25, 06:38:57 GMT+0
Completed - Maintenance has completed successfully. .

Nov 25, 05:00:00 GMT+0
Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — late tomorrow, Friday Nov. 24th, we've planned maintenance beginning from 21:00 PST (9pm), which we expect will last for 2 hours. During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we work to maintain the stability of our services. Take care and breathe easy!.

Duration: 4 hours and 45 minutes

Affected Components: 🔑Account Creation & Login

Sep 18, 12:00:00 GMT+0
Investigating - We are currently investigating this incident..

Sep 18, 15:42:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 18, 16:45:22 GMT+0
Resolved - This incident has been resolved..

Duration: 15 hours and 31 minutes

Affected Components: 📡Device Connection, 😷Outdoor AQI Services, 🔑Account Creation & Login , 🏠Indoor AQI Services, 🧠Automagic Modes, 🤝Device Pairing

Aug 26, 15:21:08 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 26, 15:28:37 GMT+0
Resolved - This incident has been resolved..

Aug 26, 15:13:07 GMT+0
Investigating - We are currently investigating this incident..

Duration: 5 hours and 34 minutes

Affected Components: 📡Device Connection, 😷Outdoor AQI Services, 🔑Account Creation & Login , 🏠Indoor AQI Services, 🧠Automagic Modes, 🤝Device Pairing

Aug 8, 15:22:04 GMT+0
Identified - Services are returning to operational status, however, we are continuing to rollout a fix for this incident to bring all services back online..

Aug 8, 14:25:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 8, 16:43:22 GMT+0
Monitoring - We rolled-out a fix and are currently monitoring the result. Previously stored historical Indoor Air Quality data will be temporarily unavailable while we work to migrate that data into a unified data store..

Aug 8, 18:53:55 GMT+0
Monitoring - We are bringing our services down while we execute the process to return access to the historical data. Services will be unavailable for 10-15 minutes while the process completes..

Aug 8, 19:58:31 GMT+0
Resolved - This incident has been resolved and historical data is available again..

Duration: 4 days and 15 hours

Affected Components: 🔑Account Creation & Login

Jul 25, 03:03:00 GMT+0
Investigating - We identified and resolved an issue that resulted in the Mila apps for iOS and Android from being disconnected with the Mothership..

Jul 25, 04:54:00 GMT+0
Resolved - We identified and resolved an issue that resulted in the Mila apps for iOS and Android from being disconnected with the Mothership..

Duration: 2 hours

Affected Components: 📡Device Connection, 🏠Indoor AQI Services, 🤝Device Pairing

Jul 21, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 21, 06:00:00 GMT+0
Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — we have planned a maintenance window scheduled for tonight at 23:00 PT. During our maintenance, communications between your Milas and the Mothership may disconnect. The pairing process may not be available during periods of the maintenance window, and Indoor Air Quality data won't be available while your Milas have been disconnected. Thank you for your understanding while we work through this routine maintenance to provide you with better services. Take care and breathe easy!.

Jul 21, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 15 minutes

Affected Components: 📡Device Connection, 🏠Indoor AQI Services, 🤝Device Pairing

Jun 23, 16:25:00 GMT+0
Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — we identified an issue in the latest v1.6.0 firmware update that could result in some Milas beeping intermittently, so we're rolling out a quick update immediately to resolve the issue. For a few brief moments, communications between your Milas and the Mothership may disconnect. The mobile applications may perform slowly, and some screens may not load at all during this downtime. Service will resume automatically after a few minutes. Thank you for your reports that allowed us to identify the issue so quickly, and we're sorry for the inconvenience this has caused. Take care and breathe easy!.

Jun 23, 16:40:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 23, 16:25:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 22 hours and 27 minutes

Affected Components: 🔑Account Creation & Login

May 19, 22:41:00 GMT+0
Identified - The team is currently working on an active bug that is preventing password resets and account creation. This should be resolved shortly and thank you for your patience in the interim. If you currently need to reset your password or create an account, please complete the form [here](https://milamarketing.typeform.com/to/VR0PiprY)..

May 20, 19:19:46 GMT+0
Monitoring - Hi everyone, Jeremy here from the Mila Care Squad. Our team deployed the resolution at 07:00 (am) PDT this morning to resolve an issue that prevented new accounts from being able to verify their account, and also existing accounts from resetting their passwords. We are working through the backlog of customers who were impacted to sync and send-out the latest email to set a password (for new accounts) or reset their password for existing accounts who initiated a reset..

May 20, 21:07:33 GMT+0
Resolved - Hi everyone 👋 Thanks again for your patience. We have completed the account sync and sent out the Activation emails for everyone affected. We apologize for the inconvenience and wish you a well weekend..

Duration: 9 hours and 19 minutes

Affected Components: 🏠Indoor AQI Services, 📡Device Connection, 😷Outdoor AQI Services, 🔑Account Creation & Login , 🤝Device Pairing

May 19, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

May 19, 03:00:00 GMT+0
Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — late tonight we've planned maintenance beginning from 20:00 PT, which we expect will last for 6 hours. During this time, communications between your Milas and the Mothership may be intermittent. The mobile applications may perform slowly, and some screens may not load at all during this downtime. Service will resume automatically after maintenance is completed. Thank you for your patience and understanding as we transition to new and improved infrastructure. Take care and breathe easy!.

May 19, 12:19:19 GMT+0
Completed - Hi all 👋 Jeremy here from the CareSquad. The infrastructure transition is now complete, your appliances and mobile applications should be reconnecting. Thank you all for your patience!.

May 19, 09:16:59 GMT+0
Identified - Hi everyone 👋 The maintenance window has been extended in order to complete the infrastructure transition. We should be wrapping up within the next hour or so, and will provide an update as soon as we're ready. Thank you for your patience and understanding. Best, Jeremy.

Duration: 1 hour and 49 minutes

Affected Components: 🏠Indoor AQI Services, 📡Device Connection, 🧠Automagic Modes, 🤝Device Pairing

Apr 13, 03:20:00 GMT+0
Investigating - We are currently investigating this incident..

Apr 13, 04:16:57 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 13, 05:09:13 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours and 37 minutes

Affected Components: 🏠Indoor AQI Services, 📡Device Connection, 🤝Device Pairing

Apr 7, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 7, 15:36:33 GMT+0
Completed - Maintenance has completed successfully..

Apr 7, 09:00:00 GMT+0
Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — early tomorrow we've planned maintenance beginning from 02:00 PT, which we expect will last for 4 hours. During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we prepare these improved updates to our backend infrastructure. Take care and breathe easy!.

Duration: 2 hours and 4 minutes

Affected Components: 🏠Indoor AQI Services, 📡Device Connection, 🤝Device Pairing

Apr 4, 18:44:33 GMT+0
Investigating - Our team has noticed above-average load against our services and we are investigating..

Apr 4, 20:34:57 GMT+0
Monitoring - We have implemented changes and are currently monitoring the results..

Apr 4, 20:48:12 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours

Affected Components: 🏠Indoor AQI Services, 🤝Device Pairing, 📡Device Connection

Mar 31, 09:00:00 GMT+0
Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — early tomorrow we've planned maintenance beginning from 02:00 PT, which we expect will last for 4 hours. During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we prepare these improved updates to our backend infrastructure. Take care and breathe easy!.

Mar 31, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 31, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 17 minutes

Affected Components: 🏠Indoor AQI Services, 🤝Device Pairing, 🔑Account Creation & Login

Mar 25, 16:54:22 GMT+0
Investigating - We are currently investigating this incident..

Mar 25, 17:11:21 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours

Affected Components: 🏠Indoor AQI Services, 🤝Device Pairing, 📡Device Connection, 🔑Account Creation & Login , 🧠Automagic Modes

Mar 24, 02:59:00 GMT+0
Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — late tonight we've planned maintenance beginning from 20:00 PT, which we expect will last for 4 hours. During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we prepare these improved updates to our backend infrastructure. Take care and breathe easy!.

Mar 24, 02:59:01 GMT+0
Identified - Maintenance is now in progress.

Mar 24, 06:59:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours and 56 minutes

Affected Components: 🧠Automagic Modes, 🏠Indoor AQI Services, 🤝Device Pairing, 📡Device Connection, 😷Outdoor AQI Services, 🔑Account Creation & Login

Mar 17, 02:59:00 GMT+0
Identified - Maintenance is now in progress.

Mar 17, 02:59:00 GMT+0
Identified - Maintenance is now in progress.

Mar 17, 06:54:46 GMT+0
Completed - Maintenance has completed successfully..

Duration: 2 hours

Affected Components: 😷Outdoor AQI Services, 🧠Automagic Modes, 🏠Indoor AQI Services, 🤝Device Pairing, 🔑Account Creation & Login , 📡Device Connection

Mar 14, 11:30:00 GMT+0
Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — early tomorrow morning we've planned maintenance beginning from 04:30 PT, which we expect will last for two hours. During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we prepare these improved updates to our backend infrastructure. Take care and breathe easy!.

Mar 14, 13:30:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 14, 11:30:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 4 hours

Affected Components: 📡Device Connection, 😷Outdoor AQI Services, 🧠Automagic Modes, 🏠Indoor AQI Services, 🤝Device Pairing, 🔑Account Creation & Login

Mar 10, 03:59:00 GMT+0
Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — I'm reaching out today to inform of a scheduled server maintenance beginning from 20:00 PT on Thursday March 9th 2023, which we expect will last for four hours. During this time, communications between your Milas and the Mothership may be intermittent or offline. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we prepare for a new software release to bring you the latest improvements our team has been working on. Take care and breathe easy!.

Mar 10, 07:59:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 10, 03:59:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: 📡Device Connection, 🧠Automagic Modes, 🏠Indoor AQI Services, 🤝Device Pairing, 🔑Account Creation & Login

Mar 8, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 8, 19:00:00 GMT+0
Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — I'm reaching out today to inform of a scheduled server maintenance beginning from 11:00 PT this morning, which we expect will last for one hour. During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we prepare for a new software release to bring you the latest improvements our team has been working on. Take care and breathe easy!.

Mar 8, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: 📡Device Connection, 😷Outdoor AQI Services, 🧠Automagic Modes, 🏠Indoor AQI Services, 🤝Device Pairing, 🔑Account Creation & Login

Mar 6, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 6, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 6, 19:00:00 GMT+0
Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — I'm reaching out today to inform of a scheduled server maintenance beginning from 11:00 PT this morning, which we expect will last for a couple hours. During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we prepare for a new software release to bring you the latest improvements our team has been working on. Take care and breathe easy!.

Duration: 3 hours and 3 minutes

Affected Components: 📡Device Connection, 🏠Indoor AQI Services, 🤝Device Pairing

Feb 13, 21:34:34 GMT+0
Investigating - We are currently investigating this incident..

Feb 13, 21:38:18 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Feb 13, 22:17:30 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 14, 00:16:05 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Feb 14, 00:37:33 GMT+0
Resolved - We confirmed the issue is resolved and systems have resumed to normal operations..

Duration: 1 hour

Affected Components: 📡Device Connection, 🧠Automagic Modes

Feb 5, 23:20:18 GMT+0
Resolved - This has now been resolved and your Milas should be coming back online. .

Feb 5, 22:20:00 GMT+0
Investigating - We're currently investigating a connectivity issue where some units may report a loss in connection. In the meantime, you can continue to monitor and adjust your Milas using the on-display controls. If you have Child Lock on and need to reset it, please turn your Mila off/on. We'll be back with an update as soon as we have one..

Duration: 10 hours and 57 minutes

Affected Components: 📡Device Connection, 🏠Indoor AQI Services, 🤝Device Pairing

Feb 5, 00:40:00 GMT+0
Resolved - We're currently investigating a connectivity issue where some units may report a loss in connection. In the meantime, you can continue to monitor and adjust your Milas using the on-display controls. If you have Child Lock on and need to reset it, please turn your Mila off/on. We'll be back with an update as soon as we have one..

Duration: 5 hours

Affected Components: 📡Device Connection, 🧠Automagic Modes, 🏠Indoor AQI Services, 🔑Account Creation & Login , 🤝Device Pairing

Feb 3, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 3, 02:00:00 GMT+0
Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — I wanted to give you a heads up on a scheduled server maintenance at 18:00 PT tonight, which we expect will last for a few hours (no later than Friday, Feb. 3 at 3 a.m. PT). During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we make some core upgrades to our infrastructure..

Feb 3, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours and 25 minutes

Affected Components: 📡Device Connection, 🏠Indoor AQI Services, 🤝Device Pairing

Jan 28, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 28, 13:03:44 GMT+0
Identified - Maintenance has been extended until 07:00 PT.

Jan 28, 12:00:00 GMT+0
Identified - We have planned for a brief maintenance window tomorrow to execute upgrades on 'the Mothership'. Beginning at: 04:00 PT Ending: 07:00 PT During this time, appliances may briefly disconnect or appear Offline. You may still use the on-device controls to change the settings on your appliance. Thank you for your understanding!.

Jan 28, 14:25:12 GMT+0
Completed - Maintenance has been completed and operations have resumed to normal..

Duration: 1 hour and 48 minutes

Affected Components: 📡Device Connection

Jan 27, 01:30:00 GMT+0
Investigating - We're currently investigating a connectivity issue where some units may report a loss in connection. In the meantime, you can continue to monitor and adjust your Milas using the on-display controls. If you have Child Lock on and need to reset it, please turn your Mila off/on. We'll be back with an update as soon as we have one..

Jan 27, 03:17:45 GMT+0
Resolved - This issue has now been resolved and all Milas should be back online. .

Duration: 20 minutes

Affected Components: 📡Device Connection, 🤝Device Pairing

Jan 18, 21:40:54 GMT+0
Identified - Maintenance is now in progress.

Jan 18, 22:00:53 GMT+0
Completed - Maintenance has completed successfully.

Jan 18, 21:40:53 GMT+0
Identified - We have planned for a short maintenance window today to execute updates on 'the Mothership'. Within the hour, appliances will be forced to disconnect and reconnect. Appliances running an outdated firmware may initialize an update after reconnecting. Thank you for your understanding!.

Duration: 2 days and 12 hours

Affected Components: 📡Device Connection

Oct 24, 14:00:00 GMT+0
Completed - .

Oct 22, 02:00:00 GMT+0
Identified - There will be a series of scheduled backend updates happening this weekend starting on Friday, Oct. 21 through Sunday, Oct. 23 (all times are based on Pacific Daylight Time (PDT)). Please note that during this time, some units may experience temporary disconnects, making them appear offline in your app. You may also notice missing Outdoor AQI readings from your unit display. Your Milas will automatically reconnect, no restarts needed. Thank you for your patience as we continue making upgrades to Mila’s backend services, paving the way for more exciting features to come. 🚀.

Duration: 2 days, 21 hours and 24 minutes

Affected Components: 🤝Device Pairing, 📡Device Connection

Oct 17, 22:46:04 GMT+0
Completed - Backend services have now been completed. The team will closely be monitoring this over the next few days, and there may be very minor lapses in device connectivity. However, all sensors should continue working and tracking as intended. .

Oct 15, 01:21:37 GMT+0
Identified - Please note that Mila's backend services are currently undergoing scheduled maintenance this weekend. During this time, some units may experience temporary disconnects, making them appear offline. They will automatically reconnect. In very rare instances, some users may experience a lapse in sensor readings..

Duration: 1 day and 2 minutes

Affected Components: 😷Outdoor AQI Services

Aug 8, 23:15:00 GMT+0
Identified - The Outdoor Air Quality Services was taken down to refactor and scale the infrastructure to support a wave of Mila's onboarding all at once..

Aug 9, 23:17:00 GMT+0
Completed - These services are now back online and we are scaling them to handle the increased loads. .