Mila Care Squad Status - Incident history https://status.milacares.com Mila Care Squad Wed, 6 May 2026 18:30:00 +0000 Intermittent connectivity issues Type: Incident Duration: 20 hours and 30 minutes Affected Components: 📡Device Connection, 🏠Indoor AQI Services May 6, 18:30:00 GMT+0 - Identified - We are investigating reports of intermittent connectivity issues. May 6, 19:30:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 7, 14:20:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 hours and 30 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>18:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are investigating reports of intermittent connectivity issues..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>14:20:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 6 May 2026 18:30:00 +0000 https://status.milacares.com/incident/cmouq1tm400141y57dj9pctbm https://status.milacares.com/incident/cmouq1tm400141y57dj9pctbm We have identified an issue impacting Outdoor AQI information Type: Incident Duration: 2 hours and 10 minutes Affected Components: 😷Outdoor AQI Services Dec 23, 23:10:00 GMT+0 - Resolved - This incident has been resolved. Dec 23, 21:00:00 GMT+0 - Identified - We have identified an issue affecting our Outdoor AQI (OAQI) services and are working on a fix for this incident. Dec 23, 22:08:29 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 2 hours and 10 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 23</var>, <var data-var='time'>23:10:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 23</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue affecting our Outdoor AQI (OAQI) services and are working on a fix for this incident..</p> <p><small>Dec <var data-var='date'> 23</var>, <var data-var='time'>22:08:29</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Tue, 23 Dec 2025 21:00:00 +0000 https://status.milacares.com/incident/cmjj3d6el0143wj16013x1k5s https://status.milacares.com/incident/cmjj3d6el0143wj16013x1k5s OAQI not reported on appliances after reboot Type: Incident Duration: 13 hours Affected Components: 😷Outdoor AQI Services Nov 6, 18:44:20 GMT+0 - Investigating - We are currently investigating an issue related to the Outdoor AQI information missing from the appliance display. You may still view the Outdoor AQI in your mobile apps and your Mila will continue working hard to clean your air. Nov 7, 07:44:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 13 hours

Affected Components:

<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>18:44:20</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue related to the Outdoor AQI information missing from the appliance display. You may still view the Outdoor AQI in your mobile apps and your Mila will continue working hard to clean your air..</p> <p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>07:44:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 6 Nov 2025 18:44:20 +0000 https://status.milacares.com/incident/cmhnrzzuy014iugtyetl6vc1t https://status.milacares.com/incident/cmhnrzzuy014iugtyetl6vc1t Mila app services degraded Type: Incident Duration: 15 hours and 8 minutes Affected Components: 😷Outdoor AQI Services, 🔑Account Creation & Login , 🤝Device Pairing, 📡Device Connection, 🏠Indoor AQI Services Oct 23, 22:35:04 GMT+0 - Identified - We are continuing to take steps to mitigate this incident Oct 24, 06:50:21 GMT+0 - Resolved - This incident has been resolved. Oct 23, 15:42:47 GMT+0 - Identified - We have identified an issue that is degrading Mila's app services and are working on a fix. Type: Incident

Duration: 15 hours and 8 minutes

Affected Components: , , , ,

<p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>22:35:04</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to take steps to mitigate this incident.</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>06:50:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>15:42:47</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue that is degrading Mila's app services and are working on a fix..</p> ]]> Thu, 23 Oct 2025 15:42:47 +0000 https://status.milacares.com/incident/cmh3lclbv00bg3fwfnmlbc22y https://status.milacares.com/incident/cmh3lclbv00bg3fwfnmlbc22y We are investigating reports of missing indoor AQI services Type: Incident Duration: 2 hours and 38 minutes Affected Components: 🏠Indoor AQI Services Oct 21, 13:39:47 GMT+0 - Investigating - We are currently investigating this incident. Oct 21, 15:57:44 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 21, 16:18:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 38 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>13:39:47</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>15:57:44</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>16:18:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 21 Oct 2025 13:39:47 +0000 https://status.milacares.com/incident/cmh0m2po800elzxngfc4giqvc https://status.milacares.com/incident/cmh0m2po800elzxngfc4giqvc Services impacted by AWS Global outage Type: Incident Duration: 13 hours and 25 minutes Affected Components: 🔑Account Creation & Login , 🤝Device Pairing, 📡Device Connection, 🏠Indoor AQI Services Oct 20, 07:30:00 GMT+0 - Identified - Our services have been impacted by a global outage with our web services host - more information can be found at: <https://health.aws.amazon.com/health/status> Oct 20, 13:00:33 GMT+0 - Monitoring - Services are beginning coming back online and we are continuing to monitor the situation. Oct 20, 20:55:00 GMT+0 - Resolved - The incident has been resolved. Type: Incident

Duration: 13 hours and 25 minutes

Affected Components: , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Identified</strong> - Our services have been impacted by a global outage with our web services host - more information can be found at: <https://health.aws.amazon.com/health/status>.</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>13:00:33</var> GMT+0</small><br><strong>Monitoring</strong> - Services are beginning coming back online and we are continuing to monitor the situation..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>20:55:00</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved..</p> ]]> Mon, 20 Oct 2025 07:30:00 +0000 https://status.milacares.com/incident/cmgz6hwa6011fdd9pbxbxb4h8 https://status.milacares.com/incident/cmgz6hwa6011fdd9pbxbxb4h8 Intermittent app connectivity Type: Incident Duration: 11 hours and 22 minutes Affected Components: 📡Device Connection, 😷Outdoor AQI Services Mar 1, 14:00:00 GMT+0 - Resolved - This incident has been resolved. Mar 1, 02:37:45 GMT+0 - Investigating - We're currently investigating intermittent app activity affecting some users. If your Milas have been affected, please try restarting to reconnect. You can always control and monitor your Milas using the on-unit display. Mar 1, 10:48:42 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 11 hours and 22 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>02:37:45</var> GMT+0</small><br><strong>Investigating</strong> - We're currently investigating intermittent app activity affecting some users. If your Milas have been affected, please try restarting to reconnect. You can always control and monitor your Milas using the on-unit display. .</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>10:48:42</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Sat, 1 Mar 2025 02:37:45 +0000 https://status.milacares.com/incident/cm7ple0dm0073dttam1ijbkj0 https://status.milacares.com/incident/cm7ple0dm0073dttam1ijbkj0 Service interruption for Outdoor AQI Services Type: Incident Duration: 2 hours and 37 minutes Affected Components: 😷Outdoor AQI Services Oct 4, 15:46:13 GMT+0 - Identified - We've identified an issue with Outdoor AQI services that is preventing the OAQI from rendering in your mobile apps. Oct 4, 16:43:59 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 4, 18:23:32 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 37 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>15:46:13</var> GMT+0</small><br><strong>Identified</strong> - We've identified an issue with Outdoor AQI services that is preventing the OAQI from rendering in your mobile apps..</p> <p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>16:43:59</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>18:23:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 4 Oct 2024 15:46:13 +0000 https://status.milacares.com/incident/cm1uwdx26006chkdskvhjwqvv https://status.milacares.com/incident/cm1uwdx26006chkdskvhjwqvv Investigating Mila connection issues Type: Incident Duration: 1 hour Affected Components: 📡Device Connection, 😷Outdoor AQI Services, 🔑Account Creation & Login , 🏠Indoor AQI Services, 🤝Device Pairing Sep 25, 18:58:08 GMT+0 - Investigating - We are currently investigating this incident. Sep 25, 19:41:56 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 25, 19:58:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour

Affected Components: , , , ,

<p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>18:58:08</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>19:41:56</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>19:58:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 25 Sep 2024 18:58:08 +0000 https://status.milacares.com/incident/cm1i8a1rs0001pkj5cp8j8p34 https://status.milacares.com/incident/cm1i8a1rs0001pkj5cp8j8p34 Mobile app services limited Type: Incident Duration: 2 hours and 25 minutes Affected Components: 📡Device Connection, 🔑Account Creation & Login , 🧠Automagic Modes, 🤝Device Pairing Aug 19, 03:18:23 GMT+0 - Resolved - This incident has been resolved. Aug 19, 00:53:06 GMT+0 - Investigating - We're currently investigating an outage that may impact your ability to login and adjust your in-app settings. You can still control your Mila using the display. Aug 19, 03:14:02 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 2 hours and 25 minutes

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>03:18:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>00:53:06</var> GMT+0</small><br><strong>Investigating</strong> - We're currently investigating an outage that may impact your ability to login and adjust your in-app settings. You can still control your Mila using the display..</p> <p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>03:14:02</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Mon, 19 Aug 2024 00:53:06 +0000 https://status.milacares.com/incident/cm00a863y00fbq1c6qksaj505 https://status.milacares.com/incident/cm00a863y00fbq1c6qksaj505 Scheduled maintenance for Wednesday, July 31st from 12:01 AM Type: Maintenance Duration: 2 hours Affected Components: 📡Device Connection Jul 31, 09:01:00 GMT+0 - Completed - Maintenance has completed successfully Jul 31, 07:01:01 GMT+0 - Identified - Maintenance is now in progress Jul 31, 07:01:00 GMT+0 - Identified - A heads up that there will be a scheduled maintenance happening **Wednesday, July 31st from 12:01 AM - 02:00 AM PT** as we make updates to our infrastructure. This will help pave the way for an exciting new product, the Mila Air Mini. During this time, your Milas may appear offline in the app and you may lose outdoor air quality information on your unit display. Once maintenance is complete, your Milas will automatically sync with your app. In the meantime, your Milas will continue to operate as usual. If you need to adjust any settings, you can still use the on-screen buttons to toggle between Automagic Mode and Manual Mode, or to change the fan speed directly on your Mila. If you have any questions, please reach out to the Care Squad at support@milacares.com. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>09:01:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>07:01:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>07:01:00</var> GMT+0</small><br><strong>Identified</strong> - A heads up that there will be a scheduled maintenance happening **Wednesday, July 31st from 12:01 AM - 02:00 AM PT** as we make updates to our infrastructure. This will help pave the way for an exciting new product, the Mila Air Mini. During this time, your Milas may appear offline in the app and you may lose outdoor air quality information on your unit display. Once maintenance is complete, your Milas will automatically sync with your app. In the meantime, your Milas will continue to operate as usual. If you need to adjust any settings, you can still use the on-screen buttons to toggle between Automagic Mode and Manual Mode, or to change the fan speed directly on your Mila. If you have any questions, please reach out to the Care Squad at support@milacares.com..</p> ]]> Wed, 31 Jul 2024 07:01:00 +0000 https://status.milacares.com/maintenance/clz999n2c161311isn57ad1uawu https://status.milacares.com/maintenance/clz999n2c161311isn57ad1uawu Outdoor AQI (OAQI) Service Disruption Type: Incident Duration: 1 hour and 36 minutes Affected Components: 😷Outdoor AQI Services Jul 16, 18:06:56 GMT+0 - Resolved - This incident has been resolved. Jul 16, 16:31:07 GMT+0 - Investigating - We are currently investigating this incident. Jul 16, 17:14:03 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 1 hour and 36 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>18:06:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>16:31:07</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>17:14:03</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Tue, 16 Jul 2024 16:31:07 +0000 https://status.milacares.com/incident/clyomrhd117870hioq8pk8fodl https://status.milacares.com/incident/clyomrhd117870hioq8pk8fodl Scheduled Maintenance for Tuesday, May 28 🛠 Type: Maintenance Duration: 2 hours Affected Components: 📡Device Connection, 🔑Account Creation & Login , 🤝Device Pairing May 29, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully May 29, 04:00:01 GMT+0 - Identified - Maintenance is now in progress May 29, 04:00:00 GMT+0 - Identified - A heads up that there will be a scheduled maintenance happening this coming **Tuesday, May 28 from 9 p.m. - 11 p.m. PT** as we make some upgrades to our infrastructure. This will help pave the way for some exciting new updates we have coming your way as well as to improve overall stability. During this time, your Milas will appear offline in the app, but your Milas will continue to track your home’s overall health in the background. Once maintenance is complete, your Milas will automatically sync with your app. In the meantime, your Milas will continue to operate as usual. If you need to adjust any settings, you can still use the on-screen buttons to toggle between Automagic Mode and Manual Mode, or to change the fan speed directly on your Mila. If you have any questions, please reach out to the Care Squad at support@milacares.com. Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>May <var data-var='date'> 29</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - A heads up that there will be a scheduled maintenance happening this coming **Tuesday, May 28 from 9 p.m. - 11 p.m. PT** as we make some upgrades to our infrastructure. This will help pave the way for some exciting new updates we have coming your way as well as to improve overall stability. During this time, your Milas will appear offline in the app, but your Milas will continue to track your home’s overall health in the background. Once maintenance is complete, your Milas will automatically sync with your app. In the meantime, your Milas will continue to operate as usual. If you need to adjust any settings, you can still use the on-screen buttons to toggle between Automagic Mode and Manual Mode, or to change the fan speed directly on your Mila. If you have any questions, please reach out to the Care Squad at support@milacares.com..</p> ]]> Wed, 29 May 2024 04:00:00 +0000 https://status.milacares.com/maintenance/clwlcqbl298802bjmt2d7ovzfe https://status.milacares.com/maintenance/clwlcqbl298802bjmt2d7ovzfe Users experienced issues with app login & data load time Type: Incident Duration: 1 day and 21 hours Affected Components: 🔑Account Creation & Login Apr 5, 19:15:00 GMT+0 - Resolved - This incident has been resolved. Apr 5, 18:30:00 GMT+0 - Identified - We identified an issue that resulted in customers being unable to authenticate or access data from their mobile apps. Type: Incident

Duration: 1 day and 21 hours

Affected Components:

<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>19:15:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>18:30:00</var> GMT+0</small><br><strong>Identified</strong> - We identified an issue that resulted in customers being unable to authenticate or access data from their mobile apps..</p> ]]> Fri, 5 Apr 2024 18:30:00 +0000 https://status.milacares.com/incident/cluvjrue428515b7naj8jvmqar https://status.milacares.com/incident/cluvjrue428515b7naj8jvmqar Indoor AQI currently unavailable in the mobile app Type: Incident Duration: 55 minutes Affected Components: 🏠Indoor AQI Services Feb 8, 17:55:19 GMT+0 - Resolved - This incident has been resolved. Feb 8, 17:17:01 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 8, 17:00:13 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 55 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>17:55:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>17:17:01</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>17:00:13</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Thu, 8 Feb 2024 17:00:13 +0000 https://status.milacares.com/incident/clsdgsh36146870bfn9lfddw0r1 https://status.milacares.com/incident/clsdgsh36146870bfn9lfddw0r1 Users experience issues with app login & data load time Type: Incident Duration: 30 minutes Affected Components: 🔑Account Creation & Login , 🏠Indoor AQI Services Jan 26, 16:03:28 GMT+0 - Investigating - We are currently investigating this incident. Jan 26, 16:06:02 GMT+0 - Identified - We have resolved the issues with app logins and are investigating degraded performance on data loading. Jan 26, 16:33:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 30 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>16:03:28</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>16:06:02</var> GMT+0</small><br><strong>Identified</strong> - We have resolved the issues with app logins and are investigating degraded performance on data loading..</p> <p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>16:33:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 26 Jan 2024 16:03:28 +0000 https://status.milacares.com/incident/clruu1exl144481bgohmksh39tr https://status.milacares.com/incident/clruu1exl144481bgohmksh39tr Server maintenance scheduled for tomorrow, Jan. 19th, at 1:00AM PT Type: Maintenance Duration: 2 hours and 20 minutes Affected Components: 📡Device Connection, 😷Outdoor AQI Services, 🔑Account Creation & Login , 🏠Indoor AQI Services, 🤝Device Pairing Jan 19, 09:58:26 GMT+0 - Identified - Hi all, maintenance is still in progress and will be extended for another hour. Thank you for your patience. Jan 19, 09:00:00 GMT+0 - Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — early tomorrow, Friday Jan. 19th, we've planned maintenance beginning from 01:00 PST (1AM), which we expect will last for up to 1 hour. During this time, communications between your mobile apps for iOS, Android, and Smart Home devices will be intermittent or unavailable. You may have difficulties logging in or accessing data remotely while we upgrade our services. Service will resume automatically after maintenance is complete. Appliances may appear offline / disconnected during maintenance. Thank you for your patience and understanding as we complete routine server upgrades for stability and security. Take care and breathe easy! Jan 19, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 19, 11:00:08 GMT+0 - Identified - Hi everyone, we're continuing to work through issues in the final phases of deployment. We've extended our maintenance further while we wrap-up issues with the final deployment & reconnection of your Milas. Jan 19, 11:19:39 GMT+0 - Completed - Maintenance has been completed successfully and all services are back online. Breathe easy, and have a great weekend! Type: Maintenance

Duration: 2 hours and 20 minutes

Affected Components: , , , ,

<p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>09:58:26</var> GMT+0</small><br><strong>Identified</strong> - Hi all, maintenance is still in progress and will be extended for another hour. Thank you for your patience..</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hi all 👋 Jeremy here from the Mila Cares Squad — early tomorrow, Friday Jan. 19th, we've planned maintenance beginning from 01:00 PST (1AM), which we expect will last for up to 1 hour. During this time, communications between your mobile apps for iOS, Android, and Smart Home devices will be intermittent or unavailable. You may have difficulties logging in or accessing data remotely while we upgrade our services. Service will resume automatically after maintenance is complete. Appliances may appear offline / disconnected during maintenance. Thank you for your patience and understanding as we complete routine server upgrades for stability and security. Take care and breathe easy!.</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>11:00:08</var> GMT+0</small><br><strong>Identified</strong> - Hi everyone, we're continuing to work through issues in the final phases of deployment. We've extended our maintenance further while we wrap-up issues with the final deployment & reconnection of your Milas..</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>11:19:39</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been completed successfully and all services are back online. Breathe easy, and have a great weekend!.</p> ]]> Fri, 19 Jan 2024 09:00:00 +0000 https://status.milacares.com/maintenance/clrjdx62q83959bxoi9ubqdcl0 https://status.milacares.com/maintenance/clrjdx62q83959bxoi9ubqdcl0 Server maintenance scheduled for Dec. 27th from 21:00 PDT. Type: Maintenance Duration: 3 hours Affected Components: 😷Outdoor AQI Services, 🔑Account Creation & Login , 🏠Indoor AQI Services Dec 28, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 28, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 28, 05:00:00 GMT+0 - Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — late tonight, Wednesday Dec. 27th, we've planned maintenance beginning from 21:00 PDT (9pm), which we expect will last for up to 3 hours. During this time, communications between your mobile apps for iOS, Android, and Smart Home devices will be intermittent or unavailable. You may have difficulties logging in or accessing data remotely while we upgrade our services. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we complete routine server upgrades for stability and security. Take care and breathe easy! Type: Maintenance

Duration: 3 hours

Affected Components: , ,

<p><small>Dec <var data-var='date'> 28</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 28</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 28</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hi all 👋 Jeremy here from the Mila Cares Squad — late tonight, Wednesday Dec. 27th, we've planned maintenance beginning from 21:00 PDT (9pm), which we expect will last for up to 3 hours. During this time, communications between your mobile apps for iOS, Android, and Smart Home devices will be intermittent or unavailable. You may have difficulties logging in or accessing data remotely while we upgrade our services. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we complete routine server upgrades for stability and security. Take care and breathe easy!.</p> ]]> Thu, 28 Dec 2023 05:00:00 +0000 https://status.milacares.com/maintenance/clqo6b6cu81876b0ofi0io7tkx https://status.milacares.com/maintenance/clqo6b6cu81876b0ofi0io7tkx Maintenance scheduled for Friday, Nov. 24, at 9PM PT Type: Maintenance Duration: 1 hour and 13 minutes Affected Components: 📡Device Connection, 🏠Indoor AQI Services, 🤝Device Pairing Nov 25, 05:25:49 GMT+0 - Identified - Maintenance is in progress. Nov 25, 06:38:57 GMT+0 - Completed - Maintenance has completed successfully. Nov 25, 05:00:00 GMT+0 - Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — late tomorrow, Friday Nov. 24th, we've planned maintenance beginning from 21:00 PST (9pm), which we expect will last for 2 hours. During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we work to maintain the stability of our services. Take care and breathe easy! Type: Maintenance

Duration: 1 hour and 13 minutes

Affected Components: , ,

<p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>05:25:49</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is in progress..</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>06:38:57</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. .</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hi all 👋 Jeremy here from the Mila Cares Squad — late tomorrow, Friday Nov. 24th, we've planned maintenance beginning from 21:00 PST (9pm), which we expect will last for 2 hours. During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we work to maintain the stability of our services. Take care and breathe easy!.</p> ]]> Sat, 25 Nov 2023 05:00:00 +0000 https://status.milacares.com/maintenance/clpbgmps0148628bhn76sxuccpb https://status.milacares.com/maintenance/clpbgmps0148628bhn76sxuccpb Users experiencing issues with app login Type: Incident Duration: 4 hours and 45 minutes Affected Components: 🔑Account Creation & Login Sep 18, 12:00:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 18, 15:42:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 18, 16:45:22 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 45 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>15:42:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>16:45:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 18 Sep 2023 12:00:00 +0000 https://status.milacares.com/incident/clmp1cb6459626bpoj8lbljr53 https://status.milacares.com/incident/clmp1cb6459626bpoj8lbljr53 Users experiencing a loss in app connectivity Type: Incident Duration: 15 hours and 31 minutes Affected Components: 📡Device Connection, 😷Outdoor AQI Services, 🔑Account Creation & Login , 🏠Indoor AQI Services, 🧠Automagic Modes, 🤝Device Pairing Aug 26, 15:21:08 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 26, 15:28:37 GMT+0 - Resolved - This incident has been resolved. Aug 26, 15:13:07 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 15 hours and 31 minutes

Affected Components: , , , , ,

<p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>15:21:08</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>15:28:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>15:13:07</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Sat, 26 Aug 2023 15:13:07 +0000 https://status.milacares.com/incident/clls5vbjc5874bhnbsnwxeq3z https://status.milacares.com/incident/clls5vbjc5874bhnbsnwxeq3z Users experiencing a loss in connectivity Type: Incident Duration: 5 hours and 34 minutes Affected Components: 📡Device Connection, 😷Outdoor AQI Services, 🔑Account Creation & Login , 🏠Indoor AQI Services, 🧠Automagic Modes, 🤝Device Pairing Aug 8, 15:22:04 GMT+0 - Identified - Services are returning to operational status, however, we are continuing to rollout a fix for this incident to bring all services back online. Aug 8, 14:25:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 8, 16:43:22 GMT+0 - Monitoring - We rolled-out a fix and are currently monitoring the result. Previously stored historical Indoor Air Quality data will be temporarily unavailable while we work to migrate that data into a unified data store. Aug 8, 18:53:55 GMT+0 - Monitoring - We are bringing our services down while we execute the process to return access to the historical data. Services will be unavailable for 10-15 minutes while the process completes. Aug 8, 19:58:31 GMT+0 - Resolved - This incident has been resolved and historical data is available again. Type: Incident

Duration: 5 hours and 34 minutes

Affected Components: , , , , ,

<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>15:22:04</var> GMT+0</small><br><strong>Identified</strong> - Services are returning to operational status, however, we are continuing to rollout a fix for this incident to bring all services back online..</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>14:25:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>16:43:22</var> GMT+0</small><br><strong>Monitoring</strong> - We rolled-out a fix and are currently monitoring the result. Previously stored historical Indoor Air Quality data will be temporarily unavailable while we work to migrate that data into a unified data store..</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>18:53:55</var> GMT+0</small><br><strong>Monitoring</strong> - We are bringing our services down while we execute the process to return access to the historical data. Services will be unavailable for 10-15 minutes while the process completes..</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>19:58:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved and historical data is available again..</p> ]]> Tue, 8 Aug 2023 14:25:00 +0000 https://status.milacares.com/incident/cll2e8w3c60247bvn8v63twjae https://status.milacares.com/incident/cll2e8w3c60247bvn8v63twjae Users experienced a loss in app connectivity Type: Incident Duration: 4 days and 15 hours Affected Components: 🔑Account Creation & Login Jul 25, 03:03:00 GMT+0 - Investigating - We identified and resolved an issue that resulted in the Mila apps for iOS and Android from being disconnected with the Mothership. Jul 25, 04:54:00 GMT+0 - Resolved - We identified and resolved an issue that resulted in the Mila apps for iOS and Android from being disconnected with the Mothership. Type: Incident

Duration: 4 days and 15 hours

Affected Components:

<p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>03:03:00</var> GMT+0</small><br><strong>Investigating</strong> - We identified and resolved an issue that resulted in the Mila apps for iOS and Android from being disconnected with the Mothership..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>04:54:00</var> GMT+0</small><br><strong>Resolved</strong> - We identified and resolved an issue that resulted in the Mila apps for iOS and Android from being disconnected with the Mothership..</p> ]]> Tue, 25 Jul 2023 03:03:00 +0000 https://status.milacares.com/incident/clkhvgzz224324bnosj9vv6a74 https://status.milacares.com/incident/clkhvgzz224324bnosj9vv6a74 Backend Maintenance scheduled for 11pm (23:00) PT Tonight Type: Maintenance Duration: 2 hours Affected Components: 📡Device Connection, 🏠Indoor AQI Services, 🤝Device Pairing Jul 21, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 21, 06:00:00 GMT+0 - Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — we have planned a maintenance window scheduled for tonight at 23:00 PT. During our maintenance, communications between your Milas and the Mothership may disconnect. The pairing process may not be available during periods of the maintenance window, and Indoor Air Quality data won't be available while your Milas have been disconnected. Thank you for your understanding while we work through this routine maintenance to provide you with better services. Take care and breathe easy! Jul 21, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hi all 👋 Jeremy here from the Mila Cares Squad — we have planned a maintenance window scheduled for tonight at 23:00 PT. During our maintenance, communications between your Milas and the Mothership may disconnect. The pairing process may not be available during periods of the maintenance window, and Indoor Air Quality data won't be available while your Milas have been disconnected. Thank you for your understanding while we work through this routine maintenance to provide you with better services. Take care and breathe easy!.</p> <p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 21 Jul 2023 06:00:00 +0000 https://status.milacares.com/maintenance/clkbt0ojc376506caocsvg7nfe7 https://status.milacares.com/maintenance/clkbt0ojc376506caocsvg7nfe7 Quick backend release for an identified issue Type: Maintenance Duration: 15 minutes Affected Components: 📡Device Connection, 🏠Indoor AQI Services, 🤝Device Pairing Jun 23, 16:25:00 GMT+0 - Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — we identified an issue in the latest v1.6.0 firmware update that could result in some Milas beeping intermittently, so we're rolling out a quick update immediately to resolve the issue. For a few brief moments, communications between your Milas and the Mothership may disconnect. The mobile applications may perform slowly, and some screens may not load at all during this downtime. Service will resume automatically after a few minutes. Thank you for your reports that allowed us to identify the issue so quickly, and we're sorry for the inconvenience this has caused. Take care and breathe easy! Jun 23, 16:40:00 GMT+0 - Completed - Maintenance has completed successfully Jun 23, 16:25:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 15 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>16:25:00</var> GMT+0</small><br><strong>Identified</strong> - Hi all 👋 Jeremy here from the Mila Cares Squad — we identified an issue in the latest v1.6.0 firmware update that could result in some Milas beeping intermittently, so we're rolling out a quick update immediately to resolve the issue. For a few brief moments, communications between your Milas and the Mothership may disconnect. The mobile applications may perform slowly, and some screens may not load at all during this downtime. Service will resume automatically after a few minutes. Thank you for your reports that allowed us to identify the issue so quickly, and we're sorry for the inconvenience this has caused. Take care and breathe easy!.</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>16:40:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>16:25:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 23 Jun 2023 16:25:00 +0000 https://status.milacares.com/maintenance/clj8s3kyr107838bgo8omtqofj0 https://status.milacares.com/maintenance/clj8s3kyr107838bgo8omtqofj0 Password resets and account creation is currently disabled Type: Incident Duration: 22 hours and 27 minutes Affected Components: 🔑Account Creation & Login May 19, 22:41:00 GMT+0 - Identified - The team is currently working on an active bug that is preventing password resets and account creation. This should be resolved shortly and thank you for your patience in the interim. If you currently need to reset your password or create an account, please complete the form [here](https://milamarketing.typeform.com/to/VR0PiprY). May 20, 19:19:46 GMT+0 - Monitoring - Hi everyone, Jeremy here from the Mila Care Squad. Our team deployed the resolution at 07:00 (am) PDT this morning to resolve an issue that prevented new accounts from being able to verify their account, and also existing accounts from resetting their passwords. We are working through the backlog of customers who were impacted to sync and send-out the latest email to set a password (for new accounts) or reset their password for existing accounts who initiated a reset. May 20, 21:07:33 GMT+0 - Resolved - Hi everyone 👋 Thanks again for your patience. We have completed the account sync and sent out the Activation emails for everyone affected. We apologize for the inconvenience and wish you a well weekend. Type: Incident

Duration: 22 hours and 27 minutes

Affected Components:

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:41:00</var> GMT+0</small><br><strong>Identified</strong> - The team is currently working on an active bug that is preventing password resets and account creation. This should be resolved shortly and thank you for your patience in the interim. If you currently need to reset your password or create an account, please complete the form [here](https://milamarketing.typeform.com/to/VR0PiprY)..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>19:19:46</var> GMT+0</small><br><strong>Monitoring</strong> - Hi everyone, Jeremy here from the Mila Care Squad. Our team deployed the resolution at 07:00 (am) PDT this morning to resolve an issue that prevented new accounts from being able to verify their account, and also existing accounts from resetting their passwords. We are working through the backlog of customers who were impacted to sync and send-out the latest email to set a password (for new accounts) or reset their password for existing accounts who initiated a reset..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>21:07:33</var> GMT+0</small><br><strong>Resolved</strong> - Hi everyone 👋 Thanks again for your patience. We have completed the account sync and sent out the Activation emails for everyone affected. We apologize for the inconvenience and wish you a well weekend..</p> ]]> Fri, 19 May 2023 22:41:00 +0000 https://status.milacares.com/incident/clhvmhzz0191450xpomofnp8b7u https://status.milacares.com/incident/clhvmhzz0191450xpomofnp8b7u Backend Maintenance Scheduled for 8pm (20:00) PDT Type: Maintenance Duration: 9 hours and 19 minutes Affected Components: 🏠Indoor AQI Services, 📡Device Connection, 😷Outdoor AQI Services, 🔑Account Creation & Login , 🤝Device Pairing May 19, 03:00:01 GMT+0 - Identified - Maintenance is now in progress May 19, 03:00:00 GMT+0 - Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — late tonight we've planned maintenance beginning from 20:00 PT, which we expect will last for 6 hours. During this time, communications between your Milas and the Mothership may be intermittent. The mobile applications may perform slowly, and some screens may not load at all during this downtime. Service will resume automatically after maintenance is completed. Thank you for your patience and understanding as we transition to new and improved infrastructure. Take care and breathe easy! May 19, 12:19:19 GMT+0 - Completed - Hi all 👋 Jeremy here from the CareSquad. The infrastructure transition is now complete, your appliances and mobile applications should be reconnecting. Thank you all for your patience! May 19, 09:16:59 GMT+0 - Identified - Hi everyone 👋 The maintenance window has been extended in order to complete the infrastructure transition. We should be wrapping up within the next hour or so, and will provide an update as soon as we're ready. Thank you for your patience and understanding. Best, Jeremy Type: Maintenance

Duration: 9 hours and 19 minutes

Affected Components: , , , ,

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hi all 👋 Jeremy here from the Mila Cares Squad — late tonight we've planned maintenance beginning from 20:00 PT, which we expect will last for 6 hours. During this time, communications between your Milas and the Mothership may be intermittent. The mobile applications may perform slowly, and some screens may not load at all during this downtime. Service will resume automatically after maintenance is completed. Thank you for your patience and understanding as we transition to new and improved infrastructure. Take care and breathe easy!.</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>12:19:19</var> GMT+0</small><br><strong>Completed</strong> - Hi all 👋 Jeremy here from the CareSquad. The infrastructure transition is now complete, your appliances and mobile applications should be reconnecting. Thank you all for your patience!.</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>09:16:59</var> GMT+0</small><br><strong>Identified</strong> - Hi everyone 👋 The maintenance window has been extended in order to complete the infrastructure transition. We should be wrapping up within the next hour or so, and will provide an update as soon as we're ready. Thank you for your patience and understanding. Best, Jeremy.</p> ]]> Fri, 19 May 2023 03:00:00 +0000 https://status.milacares.com/maintenance/clht8rpby566226brom3pca58ev https://status.milacares.com/maintenance/clht8rpby566226brom3pca58ev Users may experience a loss in device connectivity Type: Incident Duration: 1 hour and 49 minutes Affected Components: 🏠Indoor AQI Services, 📡Device Connection, 🧠Automagic Modes, 🤝Device Pairing Apr 13, 03:20:00 GMT+0 - Investigating - We are currently investigating this incident. Apr 13, 04:16:57 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 13, 05:09:13 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 49 minutes

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>03:20:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>04:16:57</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>05:09:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 13 Apr 2023 03:20:00 +0000 https://status.milacares.com/incident/clgel1azx7623a5obrqwybiu4 https://status.milacares.com/incident/clgel1azx7623a5obrqwybiu4 Backend maintenance scheduled for 02:00 (am) PT tomorrow Type: Maintenance Duration: 6 hours and 37 minutes Affected Components: 🏠Indoor AQI Services, 📡Device Connection, 🤝Device Pairing Apr 7, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 7, 15:36:33 GMT+0 - Completed - Maintenance has completed successfully. Apr 7, 09:00:00 GMT+0 - Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — early tomorrow we've planned maintenance beginning from 02:00 PT, which we expect will last for 4 hours. During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we prepare these improved updates to our backend infrastructure. Take care and breathe easy! Type: Maintenance

Duration: 6 hours and 37 minutes

Affected Components: , ,

<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>15:36:33</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hi all 👋 Jeremy here from the Mila Cares Squad — early tomorrow we've planned maintenance beginning from 02:00 PT, which we expect will last for 4 hours. During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we prepare these improved updates to our backend infrastructure. Take care and breathe easy!.</p> ]]> Fri, 7 Apr 2023 09:00:00 +0000 https://status.milacares.com/maintenance/clg5m1d6k22614khon3vnxt8hx https://status.milacares.com/maintenance/clg5m1d6k22614khon3vnxt8hx We are investigating above-average load on our servers Type: Incident Duration: 2 hours and 4 minutes Affected Components: 🏠Indoor AQI Services, 📡Device Connection, 🤝Device Pairing Apr 4, 18:44:33 GMT+0 - Investigating - Our team has noticed above-average load against our services and we are investigating. Apr 4, 20:34:57 GMT+0 - Monitoring - We have implemented changes and are currently monitoring the results. Apr 4, 20:48:12 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 4 minutes

Affected Components: , ,

<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>18:44:33</var> GMT+0</small><br><strong>Investigating</strong> - Our team has noticed above-average load against our services and we are investigating..</p> <p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>20:34:57</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented changes and are currently monitoring the results..</p> <p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>20:48:12</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 4 Apr 2023 18:44:33 +0000 https://status.milacares.com/incident/clg2m0ksy842278s9oimkoon8md https://status.milacares.com/incident/clg2m0ksy842278s9oimkoon8md Backend maintenance scheduled for tomorrow at 02:00 (am) PT Type: Maintenance Duration: 4 hours Affected Components: 🏠Indoor AQI Services, 🤝Device Pairing, 📡Device Connection Mar 31, 09:00:00 GMT+0 - Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — early tomorrow we've planned maintenance beginning from 02:00 PT, which we expect will last for 4 hours. During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we prepare these improved updates to our backend infrastructure. Take care and breathe easy! Mar 31, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 31, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , ,

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hi all 👋 Jeremy here from the Mila Cares Squad — early tomorrow we've planned maintenance beginning from 02:00 PT, which we expect will last for 4 hours. During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we prepare these improved updates to our backend infrastructure. Take care and breathe easy!.</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 31 Mar 2023 09:00:00 +0000 https://status.milacares.com/maintenance/clfvugdq533720b0ocep8wxdpu https://status.milacares.com/maintenance/clfvugdq533720b0ocep8wxdpu Users may experience loss in device & app connectivity Type: Incident Duration: 17 minutes Affected Components: 🏠Indoor AQI Services, 🤝Device Pairing, 🔑Account Creation & Login Mar 25, 16:54:22 GMT+0 - Investigating - We are currently investigating this incident. Mar 25, 17:11:21 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 17 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>16:54:22</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>17:11:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 25 Mar 2023 16:54:22 +0000 https://status.milacares.com/incident/clfo7odmt21747365ncfqb7zqmd https://status.milacares.com/incident/clfo7odmt21747365ncfqb7zqmd Backend maintenance scheduled for tonight beginning from 20:00 PT Type: Maintenance Duration: 4 hours Affected Components: 🏠Indoor AQI Services, 🤝Device Pairing, 📡Device Connection, 🔑Account Creation & Login , 🧠Automagic Modes Mar 24, 02:59:00 GMT+0 - Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — late tonight we've planned maintenance beginning from 20:00 PT, which we expect will last for 4 hours. During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we prepare these improved updates to our backend infrastructure. Take care and breathe easy! Mar 24, 02:59:01 GMT+0 - Identified - Maintenance is now in progress Mar 24, 06:59:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , , , ,

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>02:59:00</var> GMT+0</small><br><strong>Identified</strong> - Hi all 👋 Jeremy here from the Mila Cares Squad — late tonight we've planned maintenance beginning from 20:00 PT, which we expect will last for 4 hours. During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we prepare these improved updates to our backend infrastructure. Take care and breathe easy!.</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>02:59:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>06:59:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 24 Mar 2023 02:59:00 +0000 https://status.milacares.com/maintenance/clfl85uty336863h9n1noclvl18 https://status.milacares.com/maintenance/clfl85uty336863h9n1noclvl18 Backend maintenance tonight could result in intermittent connections beginning from 20:00 PT Type: Maintenance Duration: 3 hours and 56 minutes Affected Components: 🧠Automagic Modes, 🏠Indoor AQI Services, 🤝Device Pairing, 📡Device Connection, 😷Outdoor AQI Services, 🔑Account Creation & Login Mar 17, 02:59:00 GMT+0 - Identified - Maintenance is now in progress Mar 17, 02:59:00 GMT+0 - Identified - Maintenance is now in progress Mar 17, 06:54:46 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 3 hours and 56 minutes

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>02:59:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>02:59:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>06:54:46</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Fri, 17 Mar 2023 02:59:00 +0000 https://status.milacares.com/maintenance/clfbgav7j400285mvv7oqmoy9 https://status.milacares.com/maintenance/clfbgav7j400285mvv7oqmoy9 Backend updates tomorrow could result in device disconnections beginning from 04:30 PT Type: Maintenance Duration: 2 hours Affected Components: 😷Outdoor AQI Services, 🧠Automagic Modes, 🏠Indoor AQI Services, 🤝Device Pairing, 🔑Account Creation & Login , 📡Device Connection Mar 14, 11:30:00 GMT+0 - Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — early tomorrow morning we've planned maintenance beginning from 04:30 PT, which we expect will last for two hours. During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we prepare these improved updates to our backend infrastructure. Take care and breathe easy! Mar 14, 13:30:00 GMT+0 - Completed - Maintenance has completed successfully Mar 14, 11:30:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Identified</strong> - Hi all 👋 Jeremy here from the Mila Cares Squad — early tomorrow morning we've planned maintenance beginning from 04:30 PT, which we expect will last for two hours. During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we prepare these improved updates to our backend infrastructure. Take care and breathe easy!.</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>13:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>11:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 14 Mar 2023 11:30:00 +0000 https://status.milacares.com/maintenance/clf7j79fl169339fpobk1d3wtgu https://status.milacares.com/maintenance/clf7j79fl169339fpobk1d3wtgu Weekly maintenance beginning at 20:00 PT on Thursday, March 9th 2023 Type: Maintenance Duration: 4 hours Affected Components: 📡Device Connection, 😷Outdoor AQI Services, 🧠Automagic Modes, 🏠Indoor AQI Services, 🤝Device Pairing, 🔑Account Creation & Login Mar 10, 03:59:00 GMT+0 - Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — I'm reaching out today to inform of a scheduled server maintenance beginning from 20:00 PT on Thursday March 9th 2023, which we expect will last for four hours. During this time, communications between your Milas and the Mothership may be intermittent or offline. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we prepare for a new software release to bring you the latest improvements our team has been working on. Take care and breathe easy! Mar 10, 07:59:00 GMT+0 - Completed - Maintenance has completed successfully Mar 10, 03:59:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>03:59:00</var> GMT+0</small><br><strong>Identified</strong> - Hi all 👋 Jeremy here from the Mila Cares Squad — I'm reaching out today to inform of a scheduled server maintenance beginning from 20:00 PT on Thursday March 9th 2023, which we expect will last for four hours. During this time, communications between your Milas and the Mothership may be intermittent or offline. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we prepare for a new software release to bring you the latest improvements our team has been working on. Take care and breathe easy!.</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>07:59:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>03:59:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 10 Mar 2023 03:59:00 +0000 https://status.milacares.com/maintenance/clf07a6en3404638fojwn7z1var https://status.milacares.com/maintenance/clf07a6en3404638fojwn7z1var Backend maintenance today could result in temporary disconnections Type: Maintenance Duration: 1 hour Affected Components: 📡Device Connection, 🧠Automagic Modes, 🏠Indoor AQI Services, 🤝Device Pairing, 🔑Account Creation & Login Mar 8, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 8, 19:00:00 GMT+0 - Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — I'm reaching out today to inform of a scheduled server maintenance beginning from 11:00 PT this morning, which we expect will last for one hour. During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we prepare for a new software release to bring you the latest improvements our team has been working on. Take care and breathe easy! Mar 8, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , , , ,

<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hi all 👋 Jeremy here from the Mila Cares Squad — I'm reaching out today to inform of a scheduled server maintenance beginning from 11:00 PT this morning, which we expect will last for one hour. During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we prepare for a new software release to bring you the latest improvements our team has been working on. Take care and breathe easy!.</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 8 Mar 2023 19:00:00 +0000 https://status.milacares.com/maintenance/cleznksaj529270hjoj85oozugr https://status.milacares.com/maintenance/cleznksaj529270hjoj85oozugr Backend maintenance today could result in temporary disconnections Type: Maintenance Duration: 2 hours Affected Components: 📡Device Connection, 😷Outdoor AQI Services, 🧠Automagic Modes, 🏠Indoor AQI Services, 🤝Device Pairing, 🔑Account Creation & Login Mar 6, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 6, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 6, 19:00:00 GMT+0 - Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — I'm reaching out today to inform of a scheduled server maintenance beginning from 11:00 PT this morning, which we expect will last for a couple hours. During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we prepare for a new software release to bring you the latest improvements our team has been working on. Take care and breathe easy! Type: Maintenance

Duration: 2 hours

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hi all 👋 Jeremy here from the Mila Cares Squad — I'm reaching out today to inform of a scheduled server maintenance beginning from 11:00 PT this morning, which we expect will last for a couple hours. During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we prepare for a new software release to bring you the latest improvements our team has been working on. Take care and breathe easy!.</p> ]]> Mon, 6 Mar 2023 19:00:00 +0000 https://status.milacares.com/maintenance/clex3poh4667429xnoka0mmukdp https://status.milacares.com/maintenance/clex3poh4667429xnoka0mmukdp Users may experience a loss in device connectivity Type: Incident Duration: 3 hours and 3 minutes Affected Components: 📡Device Connection, 🏠Indoor AQI Services, 🤝Device Pairing Feb 13, 21:34:34 GMT+0 - Investigating - We are currently investigating this incident. Feb 13, 21:38:18 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Feb 13, 22:17:30 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 14, 00:16:05 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Feb 14, 00:37:33 GMT+0 - Resolved - We confirmed the issue is resolved and systems have resumed to normal operations. Type: Incident

Duration: 3 hours and 3 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>21:34:34</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>21:38:18</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>22:17:30</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Feb <var data-var='date'> 14</var>, <var data-var='time'>00:16:05</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 14</var>, <var data-var='time'>00:37:33</var> GMT+0</small><br><strong>Resolved</strong> - We confirmed the issue is resolved and systems have resumed to normal operations..</p> ]]> Mon, 13 Feb 2023 21:34:34 +0000 https://status.milacares.com/incident/cle3c2mu3387452mqmxx3lh04ja https://status.milacares.com/incident/cle3c2mu3387452mqmxx3lh04ja Users may experience a loss in device connectivity Type: Incident Duration: 1 hour Affected Components: 📡Device Connection, 🧠Automagic Modes Feb 5, 23:20:18 GMT+0 - Resolved - This has now been resolved and your Milas should be coming back online. Feb 5, 22:20:00 GMT+0 - Investigating - We're currently investigating a connectivity issue where some units may report a loss in connection. In the meantime, you can continue to monitor and adjust your Milas using the on-display controls. If you have Child Lock on and need to reset it, please turn your Mila off/on. We'll be back with an update as soon as we have one. Type: Incident

Duration: 1 hour

Affected Components: ,

<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>23:20:18</var> GMT+0</small><br><strong>Resolved</strong> - This has now been resolved and your Milas should be coming back online. .</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>22:20:00</var> GMT+0</small><br><strong>Investigating</strong> - We're currently investigating a connectivity issue where some units may report a loss in connection. In the meantime, you can continue to monitor and adjust your Milas using the on-display controls. If you have Child Lock on and need to reset it, please turn your Mila off/on. We'll be back with an update as soon as we have one..</p> ]]> Sun, 5 Feb 2023 22:20:00 +0000 https://status.milacares.com/incident/cldrzv4hq13304bzn41lqudrh4 https://status.milacares.com/incident/cldrzv4hq13304bzn41lqudrh4 Users may experience a loss in device connectivity Type: Incident Duration: 10 hours and 57 minutes Affected Components: 📡Device Connection, 🏠Indoor AQI Services, 🤝Device Pairing Feb 5, 00:40:00 GMT+0 - Resolved - We're currently investigating a connectivity issue where some units may report a loss in connection. In the meantime, you can continue to monitor and adjust your Milas using the on-display controls. If you have Child Lock on and need to reset it, please turn your Mila off/on. We'll be back with an update as soon as we have one. Type: Incident

Duration: 10 hours and 57 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>00:40:00</var> GMT+0</small><br><strong>Resolved</strong> - We're currently investigating a connectivity issue where some units may report a loss in connection. In the meantime, you can continue to monitor and adjust your Milas using the on-display controls. If you have Child Lock on and need to reset it, please turn your Mila off/on. We'll be back with an update as soon as we have one..</p> ]]> Sun, 5 Feb 2023 00:40:00 +0000 https://status.milacares.com/incident/cldqncc4q561274cnne5uadaqtb https://status.milacares.com/incident/cldqncc4q561274cnne5uadaqtb Maintenance scheduled for 18:00 PT Tonight Type: Maintenance Duration: 5 hours Affected Components: 📡Device Connection, 🧠Automagic Modes, 🏠Indoor AQI Services, 🔑Account Creation & Login , 🤝Device Pairing Feb 3, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 3, 02:00:00 GMT+0 - Identified - Hi all 👋 Jeremy here from the Mila Cares Squad — I wanted to give you a heads up on a scheduled server maintenance at 18:00 PT tonight, which we expect will last for a few hours (no later than Friday, Feb. 3 at 3 a.m. PT). During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we make some core upgrades to our infrastructure. Feb 3, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 5 hours

Affected Components: , , , ,

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hi all 👋 Jeremy here from the Mila Cares Squad — I wanted to give you a heads up on a scheduled server maintenance at 18:00 PT tonight, which we expect will last for a few hours (no later than Friday, Feb. 3 at 3 a.m. PT). During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete. Thank you for your patience and understanding as we make some core upgrades to our infrastructure..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 3 Feb 2023 02:00:00 +0000 https://status.milacares.com/maintenance/cldnnzi2g34136brn3zwg5i11p https://status.milacares.com/maintenance/cldnnzi2g34136brn3zwg5i11p Scheduled maintenance resulting in device disconnections 01/28 @ 04:00 PT Type: Maintenance Duration: 2 hours and 25 minutes Affected Components: 📡Device Connection, 🏠Indoor AQI Services, 🤝Device Pairing Jan 28, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 28, 13:03:44 GMT+0 - Identified - Maintenance has been extended until 07:00 PT Jan 28, 12:00:00 GMT+0 - Identified - We have planned for a brief maintenance window tomorrow to execute upgrades on 'the Mothership'. Beginning at: 04:00 PT Ending: 07:00 PT During this time, appliances may briefly disconnect or appear Offline. You may still use the on-device controls to change the settings on your appliance. Thank you for your understanding! Jan 28, 14:25:12 GMT+0 - Completed - Maintenance has been completed and operations have resumed to normal. Type: Maintenance

Duration: 2 hours and 25 minutes

Affected Components: , ,

<p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>13:03:44</var> GMT+0</small><br><strong>Identified</strong> - Maintenance has been extended until 07:00 PT.</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have planned for a brief maintenance window tomorrow to execute upgrades on 'the Mothership'. Beginning at: 04:00 PT Ending: 07:00 PT During this time, appliances may briefly disconnect or appear Offline. You may still use the on-device controls to change the settings on your appliance. Thank you for your understanding!.</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>14:25:12</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been completed and operations have resumed to normal..</p> ]]> Sat, 28 Jan 2023 12:00:00 +0000 https://status.milacares.com/maintenance/cldf4su8964097zbmz9r2nac3p https://status.milacares.com/maintenance/cldf4su8964097zbmz9r2nac3p Scheduled maintenance resulting in device reconnection Type: Maintenance Duration: 20 minutes Affected Components: 📡Device Connection, 🤝Device Pairing Jan 18, 21:40:54 GMT+0 - Identified - Maintenance is now in progress Jan 18, 22:00:53 GMT+0 - Completed - Maintenance has completed successfully Jan 18, 21:40:53 GMT+0 - Identified - We have planned for a short maintenance window today to execute updates on 'the Mothership'. Within the hour, appliances will be forced to disconnect and reconnect. Appliances running an outdated firmware may initialize an update after reconnecting. Thank you for your understanding! Type: Maintenance

Duration: 20 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>21:40:54</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>22:00:53</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>21:40:53</var> GMT+0</small><br><strong>Identified</strong> - We have planned for a short maintenance window today to execute updates on 'the Mothership'. Within the hour, appliances will be forced to disconnect and reconnect. Appliances running an outdated firmware may initialize an update after reconnecting. Thank you for your understanding!.</p> ]]> Wed, 18 Jan 2023 21:40:53 +0000 https://status.milacares.com/maintenance/cld26vavx1911hdmwj3wsdh86 https://status.milacares.com/maintenance/cld26vavx1911hdmwj3wsdh86 Backend updates scheduled for this weekend. 🛠 Type: Maintenance Duration: 2 days and 12 hours Affected Components: 📡Device Connection Oct 24, 14:00:00 GMT+0 - Completed - Oct 22, 02:00:00 GMT+0 - Identified - There will be a series of scheduled backend updates happening this weekend starting on Friday, Oct. 21 through Sunday, Oct. 23 (all times are based on Pacific Daylight Time (PDT)). Please note that during this time, some units may experience temporary disconnects, making them appear offline in your app. You may also notice missing Outdoor AQI readings from your unit display. Your Milas will automatically reconnect, no restarts needed. Thank you for your patience as we continue making upgrades to Mila’s backend services, paving the way for more exciting features to come. 🚀 Type: Maintenance

Duration: 2 days and 12 hours

Affected Components:

<p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - .</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - There will be a series of scheduled backend updates happening this weekend starting on Friday, Oct. 21 through Sunday, Oct. 23 (all times are based on Pacific Daylight Time (PDT)). Please note that during this time, some units may experience temporary disconnects, making them appear offline in your app. You may also notice missing Outdoor AQI readings from your unit display. Your Milas will automatically reconnect, no restarts needed. Thank you for your patience as we continue making upgrades to Mila’s backend services, paving the way for more exciting features to come. 🚀.</p> ]]> Sat, 22 Oct 2022 02:00:00 +0000 https://status.milacares.com/maintenance/cl9j8rdqd65721i0oaosdmpu2b https://status.milacares.com/maintenance/cl9j8rdqd65721i0oaosdmpu2b Some users may be impacted by backend service updates this weekend. Type: Maintenance Duration: 2 days, 21 hours and 24 minutes Affected Components: 🤝Device Pairing, 📡Device Connection Oct 17, 22:46:04 GMT+0 - Completed - Backend services have now been completed. The team will closely be monitoring this over the next few days, and there may be very minor lapses in device connectivity. However, all sensors should continue working and tracking as intended. Oct 15, 01:21:37 GMT+0 - Identified - Please note that Mila's backend services are currently undergoing scheduled maintenance this weekend. During this time, some units may experience temporary disconnects, making them appear offline. They will automatically reconnect. In very rare instances, some users may experience a lapse in sensor readings. Type: Maintenance

Duration: 2 days, 21 hours and 24 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>22:46:04</var> GMT+0</small><br><strong>Completed</strong> - Backend services have now been completed. The team will closely be monitoring this over the next few days, and there may be very minor lapses in device connectivity. However, all sensors should continue working and tracking as intended. .</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>01:21:37</var> GMT+0</small><br><strong>Identified</strong> - Please note that Mila's backend services are currently undergoing scheduled maintenance this weekend. During this time, some units may experience temporary disconnects, making them appear offline. They will automatically reconnect. In very rare instances, some users may experience a lapse in sensor readings..</p> ]]> Sat, 15 Oct 2022 01:21:37 +0000 https://status.milacares.com/maintenance/cl998j0ed34302j5n1cup3iv12 https://status.milacares.com/maintenance/cl998j0ed34302j5n1cup3iv12 Outdoor Air Quality Service Taken Down For Maintanence Type: Maintenance Duration: 1 day and 2 minutes Affected Components: 😷Outdoor AQI Services Aug 8, 23:15:00 GMT+0 - Identified - The Outdoor Air Quality Services was taken down to refactor and scale the infrastructure to support a wave of Mila's onboarding all at once. Aug 9, 23:17:00 GMT+0 - Completed - These services are now back online and we are scaling them to handle the increased loads. Type: Maintenance

Duration: 1 day and 2 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>23:15:00</var> GMT+0</small><br><strong>Identified</strong> - The Outdoor Air Quality Services was taken down to refactor and scale the infrastructure to support a wave of Mila's onboarding all at once..</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>23:17:00</var> GMT+0</small><br><strong>Completed</strong> - These services are now back online and we are scaling them to handle the increased loads. .</p> ]]> Sat, 8 Aug 2020 23:15:00 +0000 https://status.milacares.com/maintenance/ckdrztff709j30794num4hmqb https://status.milacares.com/maintenance/ckdrztff709j30794num4hmqb