Users may experience a loss in device connectivity

Resolved

Partial outage

Started about 1 year ago Lasted about 3 hours

Affected

🤝Device Pairing

📡Device Connection

🏠Indoor AQI Services

Updates

Resolved
February 14, 2023 at 12:37 AM
Resolved
February 14, 2023 at 12:37 AM
We confirmed the issue is resolved and systems have resumed to normal operations.
Monitoring
February 14, 2023 at 12:16 AM
Monitoring
February 14, 2023 at 12:16 AM
We implemented a fix and currently monitoring the result.
Identified
February 13, 2023 at 10:17 PM
Identified
February 13, 2023 at 10:17 PM
We are continuing to work on a fix for this incident.
Monitoring
February 13, 2023 at 9:38 PM
Monitoring
February 13, 2023 at 9:38 PM
We implemented a fix and currently monitoring the result.
Investigating
February 13, 2023 at 9:34 PM
Investigating
February 13, 2023 at 9:34 PM
We are currently investigating this incident.