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[ResolvedNewly paired Milas may show up as "offline"

Started on August 8, 2020 at 12:00 AMResolved after 7 days

Affected

📡Device Connection
  • Identified
    August 8, 2020 at 12:00 AM  –  

    Due to increased server loads with all Milas onboarding at once, some Mila's are showing up as offline right after they are paired. We are upgrading severs to handle the loads. In the meantime please give it time. Most people report them coming back online in ~30mins. We should have improvements out soon to address this.

  • Resolved
    August 14, 2020 at 1:21 PM  –  

    We have finished the first round of Mothership upgrades to handle all the new Milas onboarding at once. So all Mila’s should be online and working correctly. Over the next week we will be doing more optimization to improve the speed of the app, but you should have full functionality.

    For any of you that are still having problems, just let us know and we will work with you to get you all setup.