Some users are experience latency in onboarding and telemetry data

Resolved

Degraded performance

Started almost 6 years agoDecember 08, 2020Lasted 16 hours 32 minutesDecember 08, 202010:13 PMDecember 09, 20202:45 PMUTC

Affected

🤝Device Pairing

🏠Indoor AQI Services

Updates

Resolved
December 09, 2020 at 2:45 PMUTC
Resolved
December 09, 2020 at 2:45 PMUTC
We have resolved the issue. It was effecting ~15% of Milas and causing latency in onboarding and telemetry data.
Identified
December 08, 2020 at 10:13 PMUTC
Identified
December 08, 2020 at 10:13 PMUTC
We are continuing to work on a fix for this incident.

Mila Care Squad - Some users are experience latency in onboarding and telemetry data – Incident details