Mila Care Squad - Notice history

All systems operational

📡Device Connection - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

😷Outdoor AQI Services - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

🔑Account Creation & Login - Operational

100% - uptime
May 2023 · 99.09%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

🏠Indoor AQI Services - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

🧠Automagic Modes - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

🤝Device Pairing - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Notice history

Jul 2023

Users experienced a loss in app connectivity
  • Resolved
    Resolved

    We identified and resolved an issue that resulted in the Mila apps for iOS and Android from being disconnected with the Mothership.

  • Investigating
    Investigating

    We identified and resolved an issue that resulted in the Mila apps for iOS and Android from being disconnected with the Mothership.

Backend Maintenance scheduled for 11pm (23:00) PT Tonight
  • Completed
    July 21, 2023 at 8:00 AM
    Completed
    July 21, 2023 at 8:00 AM

    Maintenance has completed successfully

  • In progress
    July 21, 2023 at 6:00 AM
    In progress
    July 21, 2023 at 6:00 AM

    Maintenance is now in progress

  • Planned
    July 21, 2023 at 6:00 AM
    Planned
    July 21, 2023 at 6:00 AM

    Hi all 👋 Jeremy here from the Mila Cares Squad — we have planned a maintenance window scheduled for tonight at 23:00 PT.

    During our maintenance, communications between your Milas and the Mothership may disconnect. The pairing process may not be available during periods of the maintenance window, and Indoor Air Quality data won't be available while your Milas have been disconnected.

    Thank you for your understanding while we work through this routine maintenance to provide you with better services.

    Take care and breathe easy!

Jun 2023

Quick backend release for an identified issue
  • Completed
    June 23, 2023 at 4:40 PM
    Completed
    June 23, 2023 at 4:40 PM

    Maintenance has completed successfully

  • In progress
    June 23, 2023 at 4:25 PM
    In progress
    June 23, 2023 at 4:25 PM

    Maintenance is now in progress

  • Planned
    June 23, 2023 at 4:25 PM
    Planned
    June 23, 2023 at 4:25 PM

    Hi all 👋 Jeremy here from the Mila Cares Squad — we identified an issue in the latest v1.6.0 firmware update that could result in some Milas beeping intermittently, so we're rolling out a quick update immediately to resolve the issue.

    For a few brief moments, communications between your Milas and the Mothership may disconnect. The mobile applications may perform slowly, and some screens may not load at all during this downtime.
    Service will resume automatically after a few minutes.

    Thank you for your reports that allowed us to identify the issue so quickly, and we're sorry for the inconvenience this has caused.

    Take care and breathe easy!

May 2023

Password resets and account creation is currently disabled
  • Resolved
    Resolved

    Hi everyone 👋 Thanks again for your patience.

    We have completed the account sync and sent out the Activation emails for everyone affected.

    We apologize for the inconvenience and wish you a well weekend.

  • Monitoring
    Monitoring

    Hi everyone, Jeremy here from the Mila Care Squad. Our team deployed the resolution at 07:00 (am) PDT this morning to resolve an issue that prevented new accounts from being able to verify their account, and also existing accounts from resetting their passwords.

    We are working through the backlog of customers who were impacted to sync and send-out the latest email to set a password (for new accounts) or reset their password for existing accounts who initiated a reset.

  • Identified
    Identified

    The team is currently working on an active bug that is preventing password resets and account creation. This should be resolved shortly and thank you for your patience in the interim.

    If you currently need to reset your password or create an account, please complete the form here.

Backend Maintenance Scheduled for 8pm (20:00) PDT
  • Completed
    May 19, 2023 at 12:19 PM
    Completed
    May 19, 2023 at 12:19 PM

    Hi all 👋 Jeremy here from the CareSquad. The infrastructure transition is now complete, your appliances and mobile applications should be reconnecting.

    Thank you all for your patience!

  • Update
    May 19, 2023 at 9:16 AM
    In progress
    May 19, 2023 at 9:16 AM

    Hi everyone 👋 The maintenance window has been extended in order to complete the infrastructure transition.

    We should be wrapping up within the next hour or so, and will provide an update as soon as we're ready.

    Thank you for your patience and understanding.

    Best,
    Jeremy

  • In progress
    May 19, 2023 at 3:00 AM
    In progress
    May 19, 2023 at 3:00 AM

    Maintenance is now in progress

  • Planned
    May 19, 2023 at 3:00 AM
    Planned
    May 19, 2023 at 3:00 AM

    Hi all 👋 Jeremy here from the Mila Cares Squad — late tonight we've planned maintenance beginning from 20:00 PT, which we expect will last for 6 hours.

    During this time, communications between your Milas and the Mothership may be intermittent. The mobile applications may perform slowly, and some screens may not load at all during this downtime.
    Service will resume automatically after maintenance is completed.

    Thank you for your patience and understanding as we transition to new and improved infrastructure.

    Take care and breathe easy!

May 2023 to Jul 2023

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