Mila Care Squad - Notice history

All systems operational

📡Device Connection - Operational

98% - uptime
Jan 2023 · 93.85%Feb · 99.82%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023

😷Outdoor AQI Services - Operational

100% - uptime
Jan 2023 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023

🔑Account Creation & Login - Operational

100% - uptime
Jan 2023 · 100.0%Feb · 100.0%Mar · 99.99%

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Jan 2023
Feb 2023
Mar 2023

🏠Indoor AQI Services - Operational

98% - uptime
Jan 2023 · 94.47%Feb · 99.86%Mar · 99.99%

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Jan 2023
Feb 2023
Mar 2023

🧠Automagic Modes - Operational

100% - uptime
Jan 2023 · 100.0%Feb · 99.95%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023

🤝Device Pairing - Operational

98% - uptime
Jan 2023 · 94.42%Feb · 99.86%Mar · 99.99%

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Jan 2023
Feb 2023
Mar 2023

Notice history

Mar 2023

Backend maintenance scheduled for tomorrow at 02:00 (am) PT
  • Completed
    March 31, 2023 at 1:00 PM
    Completed
    March 31, 2023 at 1:00 PM

    Maintenance has completed successfully

  • In progress
    March 31, 2023 at 9:00 AM
    In progress
    March 31, 2023 at 9:00 AM

    Maintenance is now in progress

  • Planned
    March 31, 2023 at 9:00 AM
    Planned
    March 31, 2023 at 9:00 AM

    Hi all 👋 Jeremy here from the Mila Cares Squad — early tomorrow we've planned maintenance beginning from 02:00 PT, which we expect will last for 4 hours.

    During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete.

    Thank you for your patience and understanding as we prepare these improved updates to our backend infrastructure.

    Take care and breathe easy!

Users may experience loss in device & app connectivity
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Backend maintenance scheduled for tonight beginning from 20:00 PT
  • Completed
    March 24, 2023 at 6:59 AM
    Completed
    March 24, 2023 at 6:59 AM

    Maintenance has completed successfully

  • In progress
    March 24, 2023 at 2:59 AM
    In progress
    March 24, 2023 at 2:59 AM

    Maintenance is now in progress

  • Planned
    March 24, 2023 at 2:59 AM
    Planned
    March 24, 2023 at 2:59 AM

    Hi all 👋 Jeremy here from the Mila Cares Squad — late tonight we've planned maintenance beginning from 20:00 PT, which we expect will last for 4 hours.

    During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete.

    Thank you for your patience and understanding as we prepare these improved updates to our backend infrastructure.

    Take care and breathe easy!

Backend maintenance tonight could result in intermittent connections beginning from 20:00 PT
  • Completed
    March 17, 2023 at 6:54 AM
    Completed
    March 17, 2023 at 6:54 AM

    Maintenance has completed successfully.

  • Update
    March 17, 2023 at 2:59 AM
    In progress
    March 17, 2023 at 2:59 AM

    Maintenance is now in progress

  • In progress
    March 17, 2023 at 2:59 AM
    In progress
    March 17, 2023 at 2:59 AM

    Maintenance is now in progress

Backend updates tomorrow could result in device disconnections beginning from 04:30 PT
  • Completed
    March 14, 2023 at 1:30 PM
    Completed
    March 14, 2023 at 1:30 PM

    Maintenance has completed successfully

  • In progress
    March 14, 2023 at 11:30 AM
    In progress
    March 14, 2023 at 11:30 AM

    Maintenance is now in progress

  • Planned
    March 14, 2023 at 11:30 AM
    Planned
    March 14, 2023 at 11:30 AM

    Hi all 👋 Jeremy here from the Mila Cares Squad — early tomorrow morning we've planned maintenance beginning from 04:30 PT, which we expect will last for two hours.

    During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete.

    Thank you for your patience and understanding as we prepare these improved updates to our backend infrastructure.

    Take care and breathe easy!

Feb 2023

Users may experience a loss in device connectivity
  • Resolved
    Resolved

    We confirmed the issue is resolved and systems have resumed to normal operations.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident.

Users may experience a loss in device connectivity
  • Resolved
    Resolved

    This has now been resolved and your Milas should be coming back online.

  • Investigating
    Investigating

    We're currently investigating a connectivity issue where some units may report a loss in connection. In the meantime, you can continue to monitor and adjust your Milas using the on-display controls. If you have Child Lock on and need to reset it, please turn your Mila off/on. We'll be back with an update as soon as we have one.

Users may experience a loss in device connectivity
  • Resolved
    Resolved

    We're currently investigating a connectivity issue where some units may report a loss in connection. In the meantime, you can continue to monitor and adjust your Milas using the on-display controls. If you have Child Lock on and need to reset it, please turn your Mila off/on. We'll be back with an update as soon as we have one.

Maintenance scheduled for 18:00 PT Tonight
  • Completed
    February 03, 2023 at 7:00 AM
    Completed
    February 03, 2023 at 7:00 AM

    Maintenance has completed successfully

  • In progress
    February 03, 2023 at 2:00 AM
    In progress
    February 03, 2023 at 2:00 AM

    Maintenance is now in progress

  • Planned
    February 03, 2023 at 2:00 AM
    Planned
    February 03, 2023 at 2:00 AM

    Hi all 👋 Jeremy here from the Mila Cares Squad — I wanted to give you a heads up on a scheduled server maintenance at 18:00 PT tonight, which we expect will last for a few hours (no later than Friday, Feb. 3 at 3 a.m. PT).

    During this time, communications between your Milas and the Mothership may be intermittent. Service will resume automatically after maintenance is complete.

    Thank you for your patience and understanding as we make some core upgrades to our infrastructure.

Jan 2023

Scheduled maintenance resulting in device disconnections 01/28 @ 04:00 PT
  • Completed
    January 28, 2023 at 2:25 PM
    Completed
    January 28, 2023 at 2:25 PM

    Maintenance has been completed and operations have resumed to normal.

  • Update
    January 28, 2023 at 1:03 PM
    In progress
    January 28, 2023 at 1:03 PM

    Maintenance has been extended until 07:00 PT

  • Update
    January 28, 2023 at 12:00 PM
    In progress
    January 28, 2023 at 12:00 PM

    Maintenance is now in progress

  • In progress
    January 28, 2023 at 12:00 PM
    In progress
    January 28, 2023 at 12:00 PM

    We have planned for a brief maintenance window tomorrow to execute upgrades on 'the Mothership'.

    Beginning at: 04:00 PT
    Ending: 07:00 PT

    During this time, appliances may briefly disconnect or appear Offline. You may still use the on-device controls to change the settings on your appliance.

    Thank you for your understanding!

Users may experience a loss in device connectivity
  • Resolved
    Resolved

    This issue has now been resolved and all Milas should be back online.

  • Investigating
    Investigating

    We're currently investigating a connectivity issue where some units may report a loss in connection. In the meantime, you can continue to monitor and adjust your Milas using the on-display controls. If you have Child Lock on and need to reset it, please turn your Mila off/on. We'll be back with an update as soon as we have one.

Users may experience a loss in device connectivity
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    We're currently investigating a connectivity issue where some units may report a loss in connection. In the meantime, you can continue to monitor and adjust your Milas using the on-display controls. If you have Child Lock on and need to reset it, please turn your Mila off/on. We'll be back with an update as soon as we have one.

Users may experience a loss in device connectivity
  • Resolved
    Resolved

    We've resolved this issue and all Milas should now be back online.

  • Investigating
    Investigating

    We're currently investigating a connectivity issue where some units may report a loss in connection. In the meantime, you can continue to monitor and adjust your Milas using the on-display controls. If you have Child Lock on and need to reset it, please turn your Mila off/on. We'll be back with an update as soon as we have one.

Scheduled maintenance resulting in device reconnection
  • Completed
    January 18, 2023 at 10:00 PM
    Completed
    January 18, 2023 at 10:00 PM

    Maintenance has completed successfully

  • In progress
    January 18, 2023 at 9:40 PM
    In progress
    January 18, 2023 at 9:40 PM

    Maintenance is now in progress

  • Planned
    January 18, 2023 at 9:40 PM
    Planned
    January 18, 2023 at 9:40 PM

    We have planned for a short maintenance window today to execute updates on 'the Mothership'.
    Within the hour, appliances will be forced to disconnect and reconnect. Appliances running an outdated firmware may initialize an update after reconnecting.

    Thank you for your understanding!

Jan 2023 to Mar 2023

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