Mila Care Squad - Notice history

Our engineering team has implemented a solution that fixes the issue.

During backend updates for an imminent release, backwards compatibility for v1.10 was interrupted for a brief period of time. The issue prevented new users in the iOS v1.10 app from moving to the next step after the "Home" screen on their account creation flow.

We implemented a fix and we're currently monitoring the result.

This issue has now been resolved and all Milas should be back online and operating as usual. In some cases, you may need to log out and log back in. If you have any questions, please email us at support@milacares.com.

Our team has identified the issue and is currently working on a fix to get all Milas back online as soon as possible.

This issue has now been resolved and all access to sensor data and account information should now be restored. If needed, please log out and log back into your Mila app.

This error has now been resolved and you should have full access over your Mila app and My Account. In some cases, you may need to log out and log back in. If you have any other questions, please email the Care Squad at support@milacares.com.

Server storage has been expanded and your outdoor AQI should be reporting as normal.

Our team has been closely monitoring this for the last couple of days and this issue has now been resolved. 🎉 Your Milas should now be back online in the app.

Update from the Mila mothership: Our team has been working hard to make ongoing improvements and all units should should now be back online in your Mila app. You can now adjust your Automagic settings, and resume control of your Mila settings straight from the app. We’ll continue to monitor this over the next couple of days, and thank you for your patience as we work through this.

Our team has been tracking this issue, and isolated it to some recent updates we’ve made on the backend as part of our ongoing efforts to improve overall infrastructure. We’re currently in the process of getting everything back on track, and you may see your units in the app go online and offline during this time. In the meantime, your sensors are continuing to track your home's air quality and overall health, and you'll find that in your app once your units reconnect. Thanks for your patience.

Our team has been monitoring this for the last few days, and this issue has now been resolved. Thank you for your patience!

We've made optimizations to our backend services to stabilize connectivity for the users who may be experiencing connection drops. We are closely monitoring this and thank you for your patience.

Quick update from the Mila mothership: while we’ve addressed the majority of connection issues, we’re still continuing to see some instances where Milas may briefly disconnect, causing them to briefly appear offline in your app and failing to display your outdoor AQI on your Mila itself. You may notice this most when you first pair a Mila; please allow some time for your Mila to show up online (it’ll automatically reconnect!).

While our engineering team is still working to fully address this issue, we’ve been able to trace it back to some of the upgrades we made over the weekend as part of our scheduled backend updates. We apologize for any inconvenience and please know that your Mila sensors are continuing to work hard to your indoor home health stats in the background.

This issue has now been resolve, and device connectivity for all Mila units should be fully restored. 🎉