Mila Care Squad - Notice history

All systems operational

📡Device Connection - Operational

98% - uptime
Nov 2022 · 99.97%Dec · 99.58%Jan 2023 · 93.85%

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Nov 2022
Dec 2022
Jan 2023

😷Outdoor AQI Services - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

🔑Account Creation & Login - Operational

100% - uptime
Nov 2022 · 99.97%Dec · 99.54%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

🏠Indoor AQI Services - Operational

98% - uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 94.47%

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Nov 2022
Dec 2022
Jan 2023

🧠Automagic Modes - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

🤝Device Pairing - Operational

98% - uptime
Nov 2022 · 100.0%Dec · 99.58%Jan 2023 · 94.42%

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Nov 2022
Dec 2022
Jan 2023

Notice history

Jan 2023

Scheduled maintenance resulting in device disconnections 01/28 @ 04:00 PT
  • Completed
    January 28, 2023 at 2:25 PM
    Completed
    January 28, 2023 at 2:25 PM

    Maintenance has been completed and operations have resumed to normal.

  • Update
    January 28, 2023 at 1:03 PM
    In progress
    January 28, 2023 at 1:03 PM

    Maintenance has been extended until 07:00 PT

  • Update
    January 28, 2023 at 12:00 PM
    In progress
    January 28, 2023 at 12:00 PM

    Maintenance is now in progress

  • In progress
    January 28, 2023 at 12:00 PM
    In progress
    January 28, 2023 at 12:00 PM

    We have planned for a brief maintenance window tomorrow to execute upgrades on 'the Mothership'.

    Beginning at: 04:00 PT
    Ending: 07:00 PT

    During this time, appliances may briefly disconnect or appear Offline. You may still use the on-device controls to change the settings on your appliance.

    Thank you for your understanding!

Users may experience a loss in device connectivity
  • Resolved
    Resolved

    This issue has now been resolved and all Milas should be back online.

  • Investigating
    Investigating

    We're currently investigating a connectivity issue where some units may report a loss in connection. In the meantime, you can continue to monitor and adjust your Milas using the on-display controls. If you have Child Lock on and need to reset it, please turn your Mila off/on. We'll be back with an update as soon as we have one.

Users may experience a loss in device connectivity
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    We're currently investigating a connectivity issue where some units may report a loss in connection. In the meantime, you can continue to monitor and adjust your Milas using the on-display controls. If you have Child Lock on and need to reset it, please turn your Mila off/on. We'll be back with an update as soon as we have one.

Users may experience a loss in device connectivity
  • Resolved
    Resolved

    We've resolved this issue and all Milas should now be back online.

  • Investigating
    Investigating

    We're currently investigating a connectivity issue where some units may report a loss in connection. In the meantime, you can continue to monitor and adjust your Milas using the on-display controls. If you have Child Lock on and need to reset it, please turn your Mila off/on. We'll be back with an update as soon as we have one.

Scheduled maintenance resulting in device reconnection
  • Completed
    January 18, 2023 at 10:00 PM
    Completed
    January 18, 2023 at 10:00 PM

    Maintenance has completed successfully

  • In progress
    January 18, 2023 at 9:40 PM
    In progress
    January 18, 2023 at 9:40 PM

    Maintenance is now in progress

  • Planned
    January 18, 2023 at 9:40 PM
    Planned
    January 18, 2023 at 9:40 PM

    We have planned for a short maintenance window today to execute updates on 'the Mothership'.
    Within the hour, appliances will be forced to disconnect and reconnect. Appliances running an outdated firmware may initialize an update after reconnecting.

    Thank you for your understanding!

Dec 2022

Some users may experience an error creating an account in their iOS mobile app
  • Resolved
    Resolved

    Our engineering team has implemented a solution that fixes the issue.

    During backend updates for an imminent release, backwards compatibility for v1.10 was interrupted for a brief period of time. The issue prevented new users in the iOS v1.10 app from moving to the next step after the "Home" screen on their account creation flow.

  • Monitoring
    Monitoring

    We implemented a fix and we're currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident.

Some users may experience errors in accessing certain parts of the app / account
  • Resolved
    Resolved

    This issue has now been resolved and all Milas should be back online and operating as usual. In some cases, you may need to log out and log back in. If you have any questions, please email us at support@milacares.com.

  • Identified
    Identified

    Our team has identified the issue and is currently working on a fix to get all Milas back online as soon as possible.

  • Investigating
    Investigating

    We're currently investigating a connectivity issue where some users may experience errors in accessing certain parts of the app (e.g., sensor data, adjusting settings using in-app controls), onboarding, and logging into My Account. In the meantime, you can continue to monitor and control your Mila using the on-display settings. Apologies for any inconvenience and we'll be back with an update as soon as we have one.

Nov 2022

Some users may experience errors in accessing certain parts of the app / account
  • Resolved
    Resolved

    This issue has now been resolved and all access to sensor data and account information should now be restored. If needed, please log out and log back into your Mila app.

  • Investigating
    Investigating

    We're currently investigating a connectivity issue where some users may experience errors in accessing certain parts of the app (e.g., sensor data) and logging into My Account. Apologies for any inconvenience and we'll be back with an update as soon as we have one.

Some users may experience errors in accessing certain parts of the app
  • Resolved
    Resolved

    This error has now been resolved and you should have full access over your Mila app and My Account. In some cases, you may need to log out and log back in. If you have any other questions, please email the Care Squad at support@milacares.com.

  • Investigating
    Investigating

    We’re currently investigating an error that’s preventing some Milas from changing in-app settings. You can still control your Mila using the on-unit controls. If you have Child Lock enabled, please restart your Mila by switching it off and on to reset. Other areas that may be impacted include password reset and My Account access. Apologies for any inconvenience and we’ll be back with an update as soon as we have one.

Some users may have limited outdoor AQI reporting
  • Resolved
    Resolved

    Server storage has been expanded and your outdoor AQI should be reporting as normal.

  • Investigating
    Investigating

    Over the next 24 hours, Outdoor AQI & Station availability may be limited for some individuals while we extend server storage capacity.

Nov 2022 to Jan 2023

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